Steps and Solutions to common Acuity questions

 Acuity page of website contains this and other helpful power points and help sheets:  Common issues in Acuity can be quickly and easily solved by the school assessment coordinator, teacher or test proctor ◦ Student login issues ◦ Student test assignment issues ◦ Reports not generating because they keep saying “Items Not Scored”

Has it been overnight since the student was enrolled in courses in IC? Make sure student is using correct student id number (8 digit district id) as username and complete, legal first name as password. Can student login now? Teacher or SAC login with their own personal login to Acuity and go to: Management, Classes, Choose school or teacher, click Show Existing, find the class and choose View Roster. Find student name in the list and click “Login”. Is student able to login via this work around? Call APS service desk at ext Wait overnight and try again tomorrow. Can student login now? Student is ready to take the test. If student can login now but does not have any tests assigned, see next slide for “no tests assigned” issue.

 School and your name  Student name- first and last  Student id number  Student grade  Teacher name

Has the student been enrolled in the class at least since the previous day? Double check IC to be sure the student is showing in the class in IC. Acuity classes should be a reflection of IC. Is student in class in IC? Have the school enrollment clerk add the student to the appropriate course in IC. Wait until next day to have student login and try again. Does student now have access to the assessments? No. Wait until next day and try again. Does the student now have access to the tests after logging in? Student is now ready to take the assessment. Call APS service desk at ext

 Go to: Tests, choose Assignment Status, then choose to View Assignment Status. On the next screen enter the grade and subject and click Search.  Once you see the assessment name pop up below that, click on the blue hyperlinked name of the test assignment

 To correct/move students to Scored from “In Progress”, clicking finish is required. Train teachers and students that whenever a student is finished with the MC items, they must click red FINISH.  All students “In Progress” will need to login (or teacher or SAC can do) and choose Take a test, the subject, click continue, then next, and then continue. When the test comes up use the navigation across the bottom to click the word End. Then on the end page, click the red Finish button.  For reading and math predictive we can force close any students still showing “in Progress” at the end of the assessment window.  To avoid students showing as “In Progress” train proctors to have students click red Finish button when they are done with MC items.

 If students are showing in the “Partially Scored” column, that means that CR scores have not yet been entered (or processed-it is taking approx. 3 days for CR scores to process and upload to the site in this extremely high volume time of the window). Please make sure teachers know to enter CR scores prior to the end of the window if they have any students still showing as “Partially Scored”.

 Contact APS service desk at ext for the following types of issues: ◦ Missing class in Acuity ◦ New staff member logins ◦ Permissions/Rights in Acuity ◦ Internet connection issues ◦ Device questions

 Contact Acuity customer service at with the following types of questions ◦ Where to find specific reports ◦ CR scores entered but not showing up ◦ CR score processing time ◦ Items not scored showing on reports ◦ How to navigate within Acuity (Where do I find….)

 For questions pertaining to how to find data, contact Acuity customer service  For questions on what does each specific report show, what do some of the terms that Acuity uses mean, contact Kim Terry via or ext  Contact your principal or director of student achievement for any requirements and assistance planning instruction based on Acuity data.

 APS Service Desk ext  Acuity Customer Service