Networking Event – Skills for Work Retailing – March 2013 Christine Keenan – SQA William Morrison - External Verifier John Schmidt & Corrie Boyd - Currie Community High School/St Margaret’s Academy Anne McKay & Gill Rough – Dundee College Outline programme broad timings and contributors. Mention Andrew. Housekeeping. Introduce and thank Hannah

Purpose of the day Opportunity to share implementation experience Networking Current Developments Feedback Small group. Informal. Mixture of centres. Some experience of SfW in other areas? Full year operation – opportunity to get benefit of experience from those who have been running. Introduce some new developments. For SQA – feedback on course

Update and Changes? National Certificate in Retailing – August 2012 Includes SfW retailing course & NPA in Enterprise and Employability Cfe Course code - From August 2013 C249 75 Will allow certificates to show “National 5”

National Certificate in Retailing – 12 credits at SCQF 5 Mandatory comprises SfW course units+ Marketing Stock handling Selling Skills Further 5 credits from options http://www.sqa.org.uk/sqa/files_ccc/NC_Retailing_GF6T45.pdf

Other developments Now offer 22 QCF qualifications in the rest of the UK Retail Skills Retail Knowledge (online assessment) HND Retail Management – Offered in Turkey SSC developments People 1st – Hospitality, Travel, Tourism, Leisure, Passenger Transport, Retail

Feedback from Survey Monkey Broadly positive Some content issues?

Skills for Work Retailing Welcome Skills for Work Retailing External Verifer Perspective on Skills for Work Retailing

EV Role Support and advice to centres Checking centre assessment decisions against qualification standards Monitoring of centres’ internal quality assurance processes Provide feedback to support continuous development Agree a course of action when requirements have not been met

Internal Verification SQA’s approval guidance for Skills for Work approval states: For approval to offer specific qualifications SQA must be sure that you have made provision for the following in respect of the qualifications that you will be delivering: staff with appropriate experience/qualifications  equipment/resources accommodation learning materials assessment materials internal systems to meet SQA's quality requirements

Aims The information contained in the following slides should enable you to: Recognise where the internal verifiers’ role naturally matches the External Verification requirements for Skills for Work Retailing Identify the elements that make up Internal Verification and how you can apply within your centre Identify the procedures you require to implement to comply with External Verification requirements for Skills for Work Retailing

Skills for Work Retailing Skills for Work qualifications are entirely internally assessed (no external assessment component) Product related evidence may be limited – the majority of evidence is likely to be process related

Principles of Assessment VARCS Assessment practice must meet VARCS requirements; Valid – assessment method must be appropriate to what is being assessed Authentic – evidence must be the candidate’s own work Reliable – assessment method must be able to produce the same result when used by different assessors Current – evidence must be up to date and reflect current practice Sufficient – assessment methods must produce evidnece which is sufficient to cover unit/qualification requirements

Internal Verification – 3 stages

Skills for Work Retailing - Standardisation Standardisation ensures consistency of assessment practice and decisions Standardisation activities should cover the following; Use of checklists Model questions and answers Discussions about assessing Cross assessing Observation of assessments Banks of materials

Internal Verification of Skills for Work Qualifications Robust Internal Verification ensures that: Internal verification processes are evident Appropriate assessment records are being maintained Required evidence of assessment is retained for external verification

Skills for Work – Internal Verifiers Internal verifiers should hold or have access to the following information: Roles and responsibilities of internal verifiers and assessors Centre procedures including internal verification policy/procedures and sampling plan List of teachers/assessors and their active qualifications Current unit specifications Verified instruments of assessment Internal recording documents Records of internal verification activity Records of external verification activity

Evidence Required for External Verification Candidate evidence Reviews of candidate progress Assessment decisions Marking schemes, where appropriate Records of achievement Standardised assessment material Records of internal verification including records of meetings

The IV Role and Key Principles of Internal Verification (before, during and after assessment) Internal Verifier has responsibility for ensuring effective implementation of the centre’s quality assurance processes

Internal Verification Documents Internal Verification Plan – to plan how you will support your assessors/tutors, i.e., Internal Verification and Standardisation Internal Verification Records – to record your Internal Verification decisions and any action/development points Minutes from Standardisation meetings – to ensure consistency is being achieved within your centre Continuous Professional Development (CPD) records for all involved - CPD should relate to Retailing related activities Note: IV meetings and Standardisation activities can be combined

John Schmidt Currie Community High School Retail Network Event John Schmidt Currie Community High School

My Background … Diploma in Business Management Ran my own fast food store Certificate II in Retail Operations Certificate IV in Assessment & Workplace Training Taught Retail in Australia Taught in 2 schools in Scotland (Inveralmond & Craigmount) Involved in the Games pilot with SQA (along with Corrie)

Features/Units … Working in retail Storing, Replenishing & Displaying Stock Satisfying Customer Needs Planning & Implementing an Event

Working in Retail … Split into three categories: Theory (research) Employability Skills activities Interviews

Sample Employability Activity

Important Points … If someone did not show for an interview what would you do/expect? Industry would say ‘no way’ if no contact made Position we took: For group interview we asked if group suffered if person was late For individual interview if we were advised we rescheduled, if not contact not completed Implication: no pass for this unit of work

Storing, Replenishing & Displaying Stock … Split into three categories: Risk Assessment Legislation Merchandising

Completed during work placement

Work Placement … Ideally, 2 weeks to learn and demonstrate skills Problem is that young people taking 3 Highers wanted to do course, but could not do work placement If young person has a part-time job, I have used this to show skills demonstrated

Satisfying Customer Needs … Split into three categories: Role Plays (complaints and service) Legislation Product Knowledge

Other Activities … SQA Game (Customer Service) Site visits to perform customer service questionnaire Examining different communication types Recording role plays to refer too

Plan & Implement an Event … Split into two categories: Planning the event Implementing the event

Difficulties/Solutions … Work in Retail (Interviews) No show at event Group interview (we asked if lateness impacted on task) Individual interview (if not contact fail) If medical, etc previous event can count (as long as under same conditions)

What can you take … You can take: A copy of an employability activity List of resources (available in pack) Course outline for (S3/4 & S5/6)

Contact Details … john.schmidt@currie.edin.sch.uk

Skills For Work Retailing Concept grew out of “A Curriculum for Excellence” 2004 Dundee College

Course Overview Working in Retail Storing, Replenishing and Displaying Stock Satisfying Customer Needs Planning and Implementing an Event

How could you have your own shop? “Pop – up – shop” Concept would come from learners Likely to be second hand Ask your local shopping centre for space Ask your school for space Trading period

Skills for Work – Supporting Curriculum for Excellence Literacy Numeracy Health and Wellbeing Employability, Enterprise and Citizenship Thinking Skills

Literacy Communicate orally ideas, opinions and information Ability to understand and interpret ideas Handling and interpreting information

Numeracy Money, time and measurement Addition, subtraction, multiplication and division

Heath and Wellbeing Building confidence Working relationships and showing respect and a sense of care for self and others Reflecting and learning from experience

Employability, enterprise and citizenship Develops personal qualities Research Working co-operatively with others Negotiate with others to take ideas forward Using own initiative and innovation

Thinking Skills Plan and organise Design something innovative

Current Pop-up-Shop projects at Dundee College Shipwreck Narnia Clobber Box