© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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 The differences people bring to the workplace are valuable  The workforce is changing as organizations build cohesive teams:  Unprecedented generational diversity  Aging workers  Increased diversity  Growth in women workers 3

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 4 Sources: Spotlight on Diversity,,special l advertising section, MBA jungle (March-April 2003) and Xerox Corporate website www news.Xerox..com

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 5

 Diversity challenges concerning progression of women into upper management positions  Europe has very complex social and cultural systems  National cultures are intangible, pervasive, and difficult to comprehend  It is imperative to understand local cultures 6

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.  Today diversity is defined broadly in terms of:  Race  Gender  Age  Lifestyle  Disability  Inclusive model includes all ways in which employees are different (i.e., cultural upbringing) 7

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 8

 A broader and deeper base of  Ideas  Opinions  Experiences For  Problem-solving  Creativity  Innovation 9

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 10

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 11  Prejudice – different is deficient  Discrimination – acting on prejudicial attitudes  Stereotypes – rigid, exaggerated, and irrational beliefs

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 12

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.  Your group or subculture is inherently superior to other groups and cultures  Makes it difficult to value diversity  Business world and assumptions still somewhat homogeneous  Organizations are shifting from a monoculture view to pluralism and ethnorelativism 13

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.  There are advantages to hiring, retaining, and promoting women in organizations  Men have higher wages and faster promotions than women 14

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.  Women are favored in leadership roles for demonstrating behaviors and attitudes that:  Help them succeed in the workplace, a factor called “female advantage” 15

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 16 Glass ceiling – an invisible barrier that exists for women and minorities that limits their upward mobility in organizations Opt-out trend – women are voluntarily leaving the workforce for various reasons

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.  Women are more collaborative, less hierarchical, relationship-oriented  Better able to deliver in terms of what modern society requires of people 17

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.  Companies believe that diversity initiatives help maintain competitive advantage, and  Improving morale  Decreasing interpersonal conflict  Facilitating progress in new markets  Increasing creativity 18

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 19

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.  Enhancing structures and policies  Expanding recruitment efforts  Establishing mentor relationships  Increasing awareness of sexual harassment  Generalized  Inappropriate/offensive 20

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.  Solicitation with promise of reward  Coercion with threat of punishment  Sexual crimes and misdemeanors  Multicultural teams – Teams made up of members from diverse national, racial, ethnic, and cultural backgrounds 21

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.  Encouraging employee affinity groups  Based on gender or race, and are organized by employees to focus on concerns of employees from that group 22