Coping with Organizational Life Chapter 5 Copyright © 2011 Pearson Education 5-1

Learning Objectives 1.Distinguish between emotions and moods. 2.Describe how emotions and mood influence behavior in organizations. 3.Describe ways that people manage their emotions in organizations. Copyright © 2011 Pearson Education 5-2

Learning Objectives 4.Identify the major causes and consequences of stress. 5.Describe the adverse effects of organizational stress. 6.Identify various ways of reducing stress in the workplace. Copyright © 2011 Pearson Education 5-3

Emotions  Have an object  Spread is contagious  Universal expression  Culturally based display rules Copyright © 2011 Pearson Education 5-4

Major Emotions and Subcategories Copyright © 2011 Pearson Education 5-5

Emotion Sources  Self-conscious emotions Shame Embarrassment Guilt Pride  Social emotions Pity Envy Jealousy Scorn Copyright © 2011 Pearson Education 5-6

Circumplex Model of Affect Copyright © 2011 Pearson Education 5-7

Moods  Definition  States  Traits Copyright © 2011 Pearson Education 5-8

Happier People  Success  Job performance Better jobs Perform jobs more successfully Less likely to resign  Income Copyright © 2011 Pearson Education 5-9

Happier Workers  More Successful  Distraction  Memory  Decision quality  Evaluation  Cooperation Copyright © 2011 Pearson Education 5-10

Affective Events Theory Copyright © 2011 Pearson Education 5-11

Managing Emotions in Organizations  Job satisfaction  Emotional dissonance  Emotional labor Anger management  Organizational compassion Copyright © 2011 Pearson Education 5-12

Organizational Stress Copyright © 2011 Pearson Education 5-13

Occupational Demands  Making decisions  Performing boring, repetitive tasks  Repeatedly exchanging information with others  Working in unpleasant physical conditions  Performing unstructured vs. structured tasks Copyright © 2011 Pearson Education 5-14

Work vs. Nonwork Conflict  Role Conflict Role juggling Role ambiguity  Sexual harassment  Information Overload Underload Information anxiety  Responsibility for others Copyright © 2011 Pearson Education 5-15

Stress’ Negative Effects Copyright © 2011 Pearson Education 5-16

Stress’ Negative Effects  Task performance  Desk rage  Health Metabolic syndrome Copyright © 2011 Pearson Education 5-17

Stress’ Health-related Effects Copyright © 2011 Pearson Education 5-18

Burnout Copyright © 2011 Pearson Education 5-19

Organizations Manage Stress  Employee assistance program  Stress management programs  Wellness programs Presentism Copyright © 2011 Pearson Education 5-20

Managing Stress  Manage time wisely  Seek social support  Eat healthier diet  Be physically fit Copyright © 2011 Pearson Education 5-21

Managing Stress  Relax and meditate  Get a good night’s sleep  Avoid inappropriate self-talk  Take a time-out Copyright © 2011 Pearson Education 5-22

Copyright © 2011 Pearson Education 5-23 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without either the prior written permission of the publisher or a licence permitting restricted copying in the United Kingdom issued by the Copyright Licensing Agency Ltd, Saffron House, 6–10 Kirby Street, London EC1N 8TS. Copyright © 2011 Pearson Education