Prepared by PMO of IT Consolidation Program Commonwealth of Massachusetts Statewide IT Consolidation Program Phase 3f – Program Management Dashboard Review Period: 02/24/2010 – 03/10/2011 Mar. 10, 2011

- 2 - Agenda 2 1 Next-to-last Phase 3f Dashboard review of IT Consolidation Program Management Workplan 2

- 3 - Gameplan for closing Phase 3f and Initiating Phase 3g 3/10 ITC PM Meeting- –Close out of Phase 3e over the next 3 weeks and confirm expectations –Speak to timeline for 3/21, 3/24 & 4/7 meetings Auditors Pgm Briefing 3/11 – J. McElhenney 3/21 Working group meeting –Dialog with SCIOs on plans for 3g and areas of major rebaselining 3/24 Close out Phase 3f –Review major phase achievements –Speak to status of any outstanding 3f items –Recommendations from K. Luddy on FY 12 rates –Provide draft of 3g workstream deliverables Theme: Shift meeting formats to managing by exception and enabling topical discussions 4/4 SCIOS confirm phase 3g plans via 4/7 – ITC Dashboard review –Kick-off Phase 3g –Update on Elearning RFQ - Tricia Phase 3fPhase 3g

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Website IA Portalization – SCIOs 3.1 EOEEA – J. Geer 3.3 EOHHS – M. Tandon 3.2 MassDOT – M. Perry Key Discussion Items: 3.1 Deferred until FY Continuing integration of Content Management system; No issues. 3.3 EOHHS: Finalizing DPH ; 2 Elders sites approved by Mass.gov to removed from rogue list; Two P1 waivers reviewed by M. Tandon & Sec. Bigby- being submitted to Mass.gov; DPH P2 begun; HHS met w/ 6 PDH programs to discuss their external sites and options of remediation vs. waivers 1. Helpdesk Services Consolidation – SCIOs 1.1 HED – J. Kupchaunis 1.2 EOHHS – M. Tandon 1.3 EPS - C. Wood 1.4 EOE – Sharon Wright 1.5 MassDOT – M.J. Perry 1.1 Discussions held on 2/11 w/ ITD on possible use of COMiT. Next steps are being to review Classifications. 1.2 EOHHS Redesign of VOIP Virtual Call Center in progress submitted to Verizon for planning; Continued cross training to support users between existing call centers; Call Center ticketing system quality improvements to align tool with evolving organization underway; EHS Change Management in development, workflow improvements in discovery; High level Annual Summary on Support Metrics shared with ITGB- reflecting 6 desks, multiple tools and call centers. 1.3 EPS- establish single call center for all EPS operations (thru June)- Met with ITD -2/4 to discuss COMiT interest. No risks to report this period. 1.4 EOE – COMiT project plan is in place for COMiT implementation; Good progress; EOE & ITD working closely with ITD supporting with PM and templates. 1.5 MassDOT: No report 4. Application Consolidations – SCIOs 4.1 EOHHS – M. Tandon 4.2 EPS – C. Wood 4.3 ANF: Marcie Desmond 4.4 MassDOT – M. J. Perry Key Discussion Items: 4.1 EOHHS: No report this period EPS OTIS is required to change the milestone date on applic consolidation roadmap from 2/28/2011 to 3/31/2011. Additional time is needed to conduct additional data collection ANF: Held management offsite; gained agreement on overall vision; roadmap to be developed by end of FY11. No report this period. 4.4 MassDOT: Construction Mgt Application continued work on Phase 1 (of 3); No report this period. Legend: Complete On Schedule At Risk Behind 2. Desktop and LAN Services Consolidation – SCIOs 2.1 EOHED – J. Kupchaunis 2.3 EPS – C. Wood 2.5 MassDOT – M. J. Perry 2.2 EOHHS – M. Tandon 2.4 EOE – S. Wright Key Discussion Items: 2.1 Substantially complete, unified services to single process- interdependent on COMiT; staff re-assigned to function roles. No report this period. 2.2 EOHHS Desktop/LAN Implementation Plan Complete; No report this period. 2.3 EPS: Operating as a centralized team. Support calls routed thru consolidated HD. Develop and publish consolidated DT and LAN policies/stnds: No risks to report for this reporting period. 2.4 EOE: Organizational consolidation of HD/network/Server resources; No report. 2.5 RFQ out for adding AutoCAD to MassDOT images; target for closing on RFQ is 3/20; MassDOT refinement of SLA’s & Policies; No issues to report.

Springfield Data Center Program– S. Dennehy 6.1 Construction Phase- Building demo complete – S. Lecky6.2 Complete IT Day-1 Requirements- High Level Apps & Svcs; Begin Detailed Requirements – S. Dennehy Key Discussion Items: 6.1 Excavation started 6.2 Day 1 App & Service requirements gathering completed 7. Network Services – J. Snyder, (Steve King), J. Glennon 7.1 EOHHS VOIP– 140 Data sites & 11,234 handsets; then 147 sites & 12,238 handsets; users on Solarwinds & Clarus – S. King 7.2 EOLWD Telecom Audit vendor engaged – J. Glennon Key Discussion Items: sites live on VoIP WAN/LAN and 12, 075 handsets.; Go live of 4th call center and new 6 month UCCE resource from Verizon. 4 incidents MTD in Feb., none being SLA misses. Day 3 Verizon and sub-contractor resources identified, with insourcing experience. Three consecutive weeks of training planned on Solarwinds, UCCE and QoS New PRF08 contract has been completed. Three new vendors have been placed on the contract. Need to select which vendor will be used (either by RFQ or selection in cooperation with Telecom group and EOLWD). No report this period. Legend: Complete On Schedule At Risk Behind 5. Data Center Services – J. Letchford (J. Holbrook) 5.1 Implement new intake process targeting 17 New EHS systems in Jan. – J. Holbrook 5.3 Complete Planning stage for EOE/CTF; Complete CTF migration and begin EEC Planning – J. Holbrook 5.2 Wave 2a ANF/OSD Dc migration Phase 1 system moved to MITC begin upgrade of systems and DBs in prep for ITD managed services– J. Holbrook; Key Discussion Items: 5.1 New intake process is now in use. Process has caused delays in migrating systems. However, it is felt that the delays are increase the level of security and quality of the migrations. Still working to determine what is the sustainable rate of migrations based on the new intake process. System migration expected to kick-off next week (per JH.) 5.2 OSD migrations phase 1 complete (as of 1/26)- Phase 2 planning process underway (not part of this milestone) 5.3 EOE CTF planning in progress. May be put on hold due to resource constraints. Currently investigating

& Directory Services – J. Snyder 8.1 ITD ANR Equipment Installed & configured; Begin Bluesources vendor engagement & pilot 8.3 CDS Strategy/Implementation 8.2 MassDOT Consolidation – Citrix Upgrade; Build MassDOT internal environ. Key Discussion Items: 8.1 Equipment to support A&R is in process of being installed (on plan). BlueSource has been engaged and will start the configuration work as soon as the hardware is ready. 8.3 Recasting RFQ scope- Date TBD 8.2 Internal deployment now targeted for June 15. No issues to report Legend: Complete On Schedule At Risk Behind 9. Service Excellence – T. Esposito, J. Letchford, K. Martin 9.1 Operationalize the Roadmap for ITSEC: IM end to end model defined 9.3 Deliver SLO Reporting to Customers 9.2 Develop ITD Internal SLO Reporting of 6 LOBs Key Discussion Items: 9.1 ITSEC 3/17 meeting: scheduled to discuss a commonwealth-wide model Service Catalog layout and approach; also to review Feb KPI’s;. ITSEC published Service Support Envir./SLA template in response to Manu T. request for information. 9.3 No report this period Key Discussion Items: 9.2 Ninelle Keyser leading ITD Service Reporting effort

Program Management – ITC PM Team 10.1 Develop/manage integrated work plan phase 3f 10.2 Provide program management support. Key Discussion Items: 10.1 Workplan for 3f completed 10.2 Program support on-going 11. Secretariat IT Consolidation – ITC PM Team 11.1 Provide integration and coordination support Key Discussion Items: 11.1 Status and Milestone Date Adjustment: EPS will post the draft to the CommonWiki on Friday February 25, Pending sign-off on the financial spreadsheet by ITD. Legend: Complete On Schedule At Risk Behind

IT Governance – C. Boldman 12.1 Benefits Tracking Key Discussion Items: 12.1 The FY11 Q2 report was finalized and presented to the CIO Cabinet on February 7. The Q3 dashboards are due April 4. Legend: Complete On Schedule At Risk Behind 13. IT Finance – K. Luddy 13.1 Confirm goals & process for soliciting vendor 13.2 Launch RFR- issue request to vendors; Receive responses select contractor Key Discussion Items: 13.1 Scheduling meeting for week of February 28 th – March 3 rd with Comptroller and ITD Senior Staff. Would like to use this PM meeting to solicit feedback from SCIOs on current rates RFR not necessary. Can use existing statewide contract

HR/ Labor/ Talent – M. Desmond, E. Wright, T. McConville 14.1 Instructor-Led Curriculum Development: Deliver one internal instructor-led PM Course; Deliver IT Procurement Awareness course; Deliver one Advanced training program 14.2 Launch LearnIT! OnDemand Key Discussion Items: 14.1 Curriculum offerings: Instructor-Led PM Class was a huge success [again]! 25 attendees from across Secretariats; Darrel Harmer addressed group and introduced PM Connect, the PM Forum IT Procurement – scheduled for 3/16; trying to contact OSD 14.2 LearnIT! OnDemand e-Learning Initiative PMT had a kick off meeting 2/23; process and schedule in place; apparent successful bidder should be selected by 3/17; keeping Legal in the loop for “contract tracking” purposes 15. Program Communications – J. Glennon 15.1 Conduct Ongoing Program Communications S. Edler Support Secretariat Communications – S. Edler Key Discussion Items: 15.1 Program Communications Next program-wide communication: Finalizing quarterly newsletter for delivery during week of Feb 28 th High-level update re: progress, results to date, & key milestones LearnIT! article re: in-house PM class OSD data center migration Short blurbs: SDC update, COMiT update Updated version of winter Consolidation Update deck available for use by SCIOs “IT Consolidation Update” blog post published on Commonwealth Conversations Technology blog 15.2 Secretariat Communications Available to work with SCIOs on Town Hall deck development Legend: Complete On Schedule At Risk Behind