Casualty Actuarial Society Emerging Technologies Seminar Internet Content Creation Wayne Lattuca Insurance Services Office, Inc.

Introduction n ISO - To be the premier value-added resource for all needed property/casualty information n Wayne Lattuca – Assistant Vice President – Application and Technical Architecture – 2 Blue Hill Plaza – Pearl River, NY – (914)

Internet for Insurance Professionals n Internet? n Value for Information Providers n Options n ISO Offerings

Internet n Internet mail – Mail Lists n Internet news n FTP - File Transfer Protocol n World Wide Web – Browsers – Plug-Ins

Promise of WWW n Ubiquitous access n Common interface n JAVA everywhere

Realities of WWW n World Wide Wait n Network availability n Browser differences n Standards battles

Internet Focus n Consumers n Growth in network n Business to business

Value for Information Providers n Product installation n Software distribution and updates n Speed of system upgrades n Ease of entry n Timeliness of information

Business Internet Options n Access vs. Delivery n Mailboxes n Push technology n Public vs. Private access

Internet Connections n Internet / Extranet / Intranet n Public Internet n Password protected n Encryption n Virtual Private Networks n Private Networks

WWW Data Exchange n One way data access / delivery n Two way data exchange n Pass information across web sites – EDI on the Web – Standards

ISO Internet Directions n Transition – Paper – Electronic Delivery – Access n ISO information as a library n Move – From: create, print, mail, view, file – To:create, file, view, (print)

ISO Internet Directions n Pull before Push n Access before Delivery n Content before technology

ISO Internet Content n Circulars, Forms, CLM Information n Actuarial Services Circulars Spreadsheets n Geographical Underwriting System (GUS) n Specific Property Information – Loss Cost quotes and Underwriting Reports n Underwriting Information Services – Forms, Diagrams, Photographs n AISG information

ISOnet SM n Circulars, Forms, CLM Information n Circulars since 1995 – cover letters with links – full letters -- Word or scanned – download Word or PDF n Coverage forms and endorsements – search by state, line, effective date – download Word or PDF n Commercial Lines Manual

Information Providers Plans n Increasing use of Internet technologies n Browser as front-end to applications n Use new technologies as market demands

ISO’s Internet Plans n Electronic access to all ISO products and services n Internet as primary connection to customers n Common interface to ISO