  Vanco Services, LLC  Whitewater Drive, Suite 200  Minnetonka, MN Bill & Invoice Presentment Designed for your organization. Delivered by Vanco. A presentation for © 2012 Vanco Services, LLC. All rights reserved Kate

© 2012 Vanco Services, LLC. All rights reserved. Unauthorized use prohibited. These copyrighted materials may not be reproduced in whole or in part except upon the prior written permission of the Legal Department of Vanco Services, LLC. Introductions Bill presentment overview Building your bill presentment system One illustrative case history About Vanco Services Next Steps AGENDA

© 2012 Vanco Services, LLC. All rights reserved. Unauthorized use prohibited. These copyrighted materials may not be reproduced in whole or in part except upon the prior written permission of the Legal Department of Vanco Services, LLC. BILL PRESENTMENT OVERVIEW

What is bill presentment? Bill presentment is the electronic delivery of a bill or invoice traditionally delivered by mail. A bill presentment system can be as basic or sophisticated as necessary, depending on an organization’s goals and the product/service they provide. Basic system Delivers invoice or payment advice via single electronic communication method Sophisticated system Delivers invoices and other information such as reminders, invoices, payment amounts, reports and late notices Delivers information by or text message Directs customers to remit payment via one or more channel using credit card, debit card or ACH © 2012 Vanco Services, LLC. All rights reserved. Unauthorized use prohibited. These copyrighted materials may not be reproduced in whole or in part except upon the prior written permission of the Legal Department of Vanco Services, LLC. BILL PRESENTMENT OVERVIEW

What are your goals? Vanco configures bill presentment systems to meet specific organizational goals. Maximize on-time payments Minimize collection activity Increase accuracy Reduce payments remitted with the wrong amount Reduce payments remitted for wrong time period Reduce payments remitted for the wrong bill © 2012 Vanco Services, LLC. All rights reserved. Unauthorized use prohibited. These copyrighted materials may not be reproduced in whole or in part except upon the prior written permission of the Legal Department of Vanco Services, LLC. BILL PRESENTMENT OVERVIEW

© 2012 Vanco Services, LLC. All rights reserved. Unauthorized use prohibited. These copyrighted materials may not be reproduced in whole or in part except upon the prior written permission of the Legal Department of Vanco Services, LLC. BUILDING YOUR BILL PRESENTMENT SYSTEM

If you can dream it, we can build it 1.Content What information should be presented? How detailed should the information be? 2.Delivery What communication method should be used? 3.Response What action should be taken by the customer? © 2012 Vanco Services, LLC. All rights reserved. Unauthorized use prohibited. These copyrighted materials may not be reproduced in whole or in part except upon the prior written permission of the Legal Department of Vanco Services, LLC. BUILDING YOUR BILL PRESENTMENT SYSTEM

Website Content Notices (payment is due/overdue, bill/invoice is ready to view, payment has been processed, etc.) Billing amount Detailed information (payment history, usage, explanation of taxes or benefits, etc.) Response Review information — Customer can review information, whether it’s a basic summary or in depth reporting Make a payment — Customer can make a one-time payment or schedule automatic recurring payments © 2012 Vanco Services, LLC. All rights reserved. Unauthorized use prohibited. These copyrighted materials may not be reproduced in whole or in part except upon the prior written permission of the Legal Department of Vanco Services, LLC. BUILDING YOUR BILL PRESENTMENT SYSTEM

© 2012 Vanco Services, LLC. All rights reserved. Unauthorized use prohibited. These copyrighted materials may not be reproduced in whole or in part except upon the prior written permission of the Legal Department of Vanco Services, LLC. Website Example: Secure customer login for online payments BUILDING YOUR BILL PRESENTMENT SYSTEM

Text message Content Notices (payment is due/overdue, bill/invoice is ready to view, payment has been processed, etc.) Billing amount Prompt customer to visit website or reply to make a payment Response Visit website — Customer can visit the website to log in and review information or make a payment Reply with payment — Customer can reply via text with a unique command to initiate a one-time payment No response — Customer simply receives notice that a payment was processed and no response is required © 2012 Vanco Services, LLC. All rights reserved. Unauthorized use prohibited. These copyrighted materials may not be reproduced in whole or in part except upon the prior written permission of the Legal Department of Vanco Services, LLC. BUILDING YOUR BILL PRESENTMENT SYSTEM

Content Notices (payment is due/overdue, bill/invoice is ready to view, payment has been processed, etc.) Billing amount attachments (pdf) Provide a link to the website where customer can view more information or make a payment Response Visit website — Customer can click a link that directs them to the website where they can review information or make a payment No response — Customer simply receives notice that a payment was processed and no response is required © 2012 Vanco Services, LLC. All rights reserved. Unauthorized use prohibited. These copyrighted materials may not be reproduced in whole or in part except upon the prior written permission of the Legal Department of Vanco Services, LLC. BUILDING YOUR BILL PRESENTMENT SYSTEM

Customer payment methods Within the secure online profile, customers can save their preferred payment method and account information for future payments. Checking or savings account Customer can enter the routing and account number of their checking or savings account to have payments transferred electronically (via ACH). Credit or debit card Customer can use their credit or debit card to make payments by entering their card number, expiration date and security code. © 2012 Vanco Services, LLC. All rights reserved. Unauthorized use prohibited. These copyrighted materials may not be reproduced in whole or in part except upon the prior written permission of the Legal Department of Vanco Services, LLC. BUILDING YOUR BILL PRESENTMENT SYSTEM

© 2012 Vanco Services, LLC. All rights reserved. Unauthorized use prohibited. These copyrighted materials may not be reproduced in whole or in part except upon the prior written permission of the Legal Department of Vanco Services, LLC. ONE ILLUSTRATIVE CASE HISTORY

Finance company with over 60,000 car loans Problem: Consumer loan payments that were initiated though walk-in bill pay services were being transmitted with limited account information. These payments needed to be accurately posted to individual accounts on a timely basis and sent to multiple endpoints. Solution: Vanco built a custom solution that: 1)Appends records containing too little information, 2)Corrects records containing inaccurate information, 3)Flags records requiring additional research and, 4)Twice daily, generates data files for straight-through electronic posting which are sent to multiple locations. © 2012 Vanco Services, LLC. All rights reserved. Unauthorized use prohibited. These copyrighted materials may not be reproduced in whole or in part except upon the prior written permission of the Legal Department of Vanco Services, LLC. ONE ILLUSTRATIVE CASE HISTORY

© 2012 Vanco Services, LLC. All rights reserved. Unauthorized use prohibited. These copyrighted materials may not be reproduced in whole or in part except upon the prior written permission of the Legal Department of Vanco Services, LLC. ABOUT VANCO SERVICES

Proven solutions from a proven service provider Vanco Services works with more than 18,000 organizations nationwide and we welcome the opportunity to propose a payment solution that will address your most challenging needs by leveraging: Proven solutions Robust payment engine PCI Level 1 Compliant operations Industry relationships Extensive experience Exceptional service © 2012 Vanco Services, LLC. All rights reserved. Unauthorized use prohibited. These copyrighted materials may not be reproduced in whole or in part except upon the prior written permission of the Legal Department of Vanco Services, LLC. ABOUT VANCO SERVICES

  Vanco Services, LLC  Whitewater Drive, Suite 200  Minnetonka, MN Thank you! Mike Foye x464