Campus Solutions 9.0 Case Study: Student Financials in the Student Center USM Regional PeopleSoft/Oracle Conference November 16, 2007

What We Did Before Manual, no self service, all paper, no transparency

What We Improved Implemented Student Services Center for Student Financials

What We Improved Implemented student refund process through payroll, as delivered

What We Improved Implemented Sallie Mae API for Credit Card and ACH processing within Student Center

What We Improved Implemented proxy access for parents, a bolt-on customization

What We Improved Implementing targeted functionality (using query) for billing purposes, a customization

Why We Did It On-line services for students On-line collection/notification process Automated student refunds Parent access to some on-line services

What We Learned Vanilla is good The upgrade experience is key Pay attention to self service and back office The upgrade process is continuous

Questions?

Christopher A. Salone Director, Office of Student Account Services Maryland Institute College of Art |