1 Frank Matejcik SD School of Mines & Technology Ishikawa Diagrams EIPI Activity IENG 241-L QUALITY METHODS Spring 2008 Dr. Frank Joseph Matejcik

2 Frank Matejcik SD School of Mines & Technology Ishikawa Diagram with Extensions Deming Medal, References Other Ishikawa’s Person behind the method Show Visio Tool Classic Method (Activity) –Video: Let’s LIVE! Day 2 Modified Method –Video Suite Room Day 3 Complete?, Pareto, –Video Ai no Sono ~Touch My Heart!~

3 Frank Matejcik SD School of Mines & Technology "The right quality and uniformity are foundations of commerce, prosperity and peace." W E Deming (1900–1993)

4 Frank Matejcik SD School of Mines & Technology References Knovel Juran’s Quality Handbook –Like a bunch of textbooks –Except no problems –Important authors, Al Gore Ishikawa’s Guide to Quality My page Web pics

5 Frank Matejcik SD School of Mines & Technology Which Ishikawa?

6 Frank Matejcik SD School of Mines & Technology Nerdy Japanese Professor & Quality Guru ASQ Award (for Humanity in Quality) Four points that totally encompass the beliefs of Kaoru Ishikawa: –Revolution in the philosophy of management; that is, management in which humanity is respected. –Company Wide Quality Control. –Effective use of catch phrases that are adapted to the trend of the times. –Quality first concept; that is, customer satisfaction. Kaoru Ishikawa Does not like …

7 Frank Matejcik SD School of Mines & Technology Nerdy Japanese Professor & Quality Guru "QC begins with the interaction of people." Quality Circles –eventually led to the development of team concepts around the world. "Seven Tools of Quality“ –(1) histograms –(2) cause and effect diagrams (Fishbone) –(3) check sheets –(4) Pareto diagrams –(5) graphs –(6) control charts –(7) scatter diagrams Kaoru Ishikawa Only pic found

8 Frank Matejcik SD School of Mines & Technology Ishikawa Diagram

9 Frank Matejcik SD School of Mines & Technology Ishikawa Diagram

10 Frank Matejcik SD School of Mines & Technology Ishikawa Diagram

11 Frank Matejcik SD School of Mines & Technology Ishikawa Diagram

12 Frank Matejcik SD School of Mines & Technology Ishikawa Diagram

13 Frank Matejcik SD School of Mines & Technology

14 Frank Matejcik SD School of Mines & Technology Ishikawa’s book p24

15 Frank Matejcik SD School of Mines & Technology Ishikawa’s book p27

16 Frank Matejcik SD School of Mines & Technology Use Visio Visio is under Microsoft Office on SDSM&T Machines Use the top menu in this sequence to start File > New > Business Process> Cause and Effect Diagram

17 Frank Matejcik SD School of Mines & Technology Ishikawa Diagram Classical Style One Group Activity (No stopping rule) Assumptions everyone in one room Sometimes vote afterward Ishikawa’s Book (Delicious Rice) South Dakota (Delicious Hamburger) 9 th grade Native Americans (Fry bread)

18 Frank Matejcik SD School of Mines & Technology End Day 1 Let’s LIVE!

19 Frank Matejcik SD School of Mines & Technology Ishikawa Diagram with Extensions Deming Medal, References Other Ishikawa’s Person behind the method Show Visio Tool Classic Method (Activity) –Video: Let’s LIVE! Day 2 Modified Method –Video Suite Room Day 3 Complete?, Pareto, –Video Ai no Sono ~Touch My Heart!~

20 Frank Matejcik SD School of Mines & Technology Begin Day 2

21 Frank Matejcik SD School of Mines & Technology Frank J. Matejcik’s Extended Ishikawa (not Rika) Works with parallel work / multiple site Work Oriented not Publication Oriented Check completeness by capture-recapture stats Allows for dissent to be documented Using for Improvement in my 10AM F06 class Sim class wants “Well written problems” Tried Again in 10 AM F07 class GES 115 Why pick SDSM&T? Harder Question: About Advising

22 Frank Matejcik SD School of Mines & Technology Matejcik’s Trial Procedure 0) Have group decide Categories & their place 1) Individually make Cause and Effect Diagrams 2) Make a group composite C & E diagram (no new contributions) 3) Complete a check sheet (mark last contribution) 4) Individually make additions sheets 5) Update the composite C & E diagram (only from additions sheets) 6) Update the contribution check sheet (Mark Last Contribution) 7) Stop or go to step 4) If stopped, vote or rank. DISSENT SHEETS CAN BE USED AT ANYTIME!

23 Frank Matejcik SD School of Mines & Technology

24 Frank Matejcik SD School of Mines & Technology Cause and Effect Sheet Group or Individual Name Circle Group or Individual Date Topic Space to draw

25 Frank Matejcik SD School of Mines & Technology Additions/Dissent Sheet Individual Name Date Topic Round of Update Addition or Descent Space to draw

26 Frank Matejcik SD School of Mines & Technology

27 Frank Matejcik SD School of Mines & Technology Check Sheet Contains a table Names run across the top Segment terms run down the side

28 Frank Matejcik SD School of Mines & Technology Start the class C&E Charts

29 Frank Matejcik SD School of Mines & Technology Begin Day 3 Handout JSM paper What happened –Wednesday –Thursday Discuss completeness calculation Explain the follow up: EIPI

30 Frank Matejcik SD School of Mines & Technology What happened Wednesday Group two finished the check sheets Group one started check sheets I talked with Stu about advising problems –Difficulty with admin survey –My mistake about 2 nd step Calculated estimates of portion remaining It seemed close to being done, so ….

31 Frank Matejcik SD School of Mines & Technology What happened Thursday I could complete the group one check sheet, combine both check sheets, and …. I started the group one check sheets and noticed that I need something. –Second individual Ishikawa –Mark up individual Ishikawa –Label both individual & group Ishikawa –Whine, Other ideas? Made these slides

32 Frank Matejcik SD School of Mines & Technology Capture-Recapture

33 Frank Matejcik SD School of Mines & Technology Estimate Completeness Use CARE-2 from Anne Chao Get estimates number of causes Formulas from my JSM paper allow calculation of portion remaining

34 Frank Matejcik SD School of Mines & Technology Calculations from Group 2 Make some assumptions. Bissel’s idea

35 Frank Matejcik SD School of Mines & Technology Calculations from Group 2 D^ is the portion remaining See CARE-2, site, data file, output file? To finish sample more

36 Frank Matejcik SD School of Mines & Technology EIPI

37 Frank Matejcik SD School of Mines & Technology Pareto and Juran

38 Frank Matejcik SD School of Mines & Technology From Ishikawa p46

39 Frank Matejcik SD School of Mines & Technology From Ishikawa p47

40 Frank Matejcik SD School of Mines & Technology From Juran’s Handbook

41 Frank Matejcik SD School of Mines & Technology What questions about our Ishikawa diagram?

42 Frank Matejcik SD School of Mines & Technology We can ask How much money would you spend? How much time would spend? What portion needs to be changed? Of course, which one would you change? Which five would you change? And report it on a Quality Circle level!