Run State DeployPurchase Service Management Excellence Operate & Optimize

Post Deployment Deployment Optimize Productivity & Efficiency Operate Run State Change Managemen t & Comms Maintenance Performance & Monitoring Service Health & Incidents Support Usage & Adoption Extensibility & Development

Offer highly configurable and scalable services Maintain an evergreen service Provide a platform built on security, privacy, and trust

Customers can mix and match services to meet their requirements Highly configurable and scalable Redundant datacenters and financially backed SLA provide uninterrupted and reliable access Choose the flexibility between cloud and hybrid deployment Office 365 is highly configurable with some customization

Development process Pace of innovation Roadmap disclosure Feature release process Communications policies

Respond to customer feedback through agile development Deliver new features and valueBuild trust and compliance Office 365 service updates principles Continuous innovation with confidence and control Continuous release cadence Minor & major updates Up-to-date, no patching Insights to help manage change Direct to customer communications | Organizational readiness content Security comes first Evolving standards Direct feedback Real-time information Common support issues

An evergreen service

18-36 month release continuous updates ripples waves

Customer engagement Send-a-smile in-product feedback Support and community aggregate customers’ issues Old New

Office Mix Simplified Admin Center experience The New Office New Partner Admin Center Office 365 Adapter Embedded Images OWA Policy Tips Updated Lync mobile clients Office 365 SSO with SAML 2.0 Identity Providers Multi-factor authentication Service Pack 1 for Office 365 ProPlus SAP and Power BI and Power Query support Windows Azure Active Authentication DirSync Scoping and Filtering Exchange Online Inactive Mailboxes PDF support for SharePoint Online Lync Online Integrated Reporting Office Online real-time co- authoring OneNote for Mac, Android, iPhone, and iPad updates Office 365 operated by 21Vianet Admin App for iOS, Android, and WP OWA Calendar Search OneDrive for Business Storage increase Power Map for Excel SharePoint Newsfeed App for Windows 8 Lync meeting scheduling from OWA Office Mobile for iPhone & Android phones Rights Management Services OneNote for iPad What we’ve delivered Exchange Online Address Book Policies Message Center EXO: 50 GB Mailboxes Exchange group naming policy OWA for iPhone & OWA for iPad New SharePoint Workflows Simplified Yammer login Office Lens Power Map GA for all Excel 2013 users OneDrive for Business Improvements 90 Day message trace OneDrive for Business Sync for Windows Lync Online Remote PowerShell Lync mobile client updates Office 365 Switch Plans OneNote for iPhone and Android phones Azure AD Password Sync Lync and SharePoint Service Reporting Connecting Skype & Lync OneDrive for Business apps for Windows 8 & iOS People View in OWA 1 TB for OneDrive for Business Office 365 Developer APIs S/MIME Encryption Office for iPad update Project Lite released

Communication Vehicles First Release Change Categorized

Functionality updates Platform updates

First release Targeted Q4 FY14

GA customer notification NDA Roadmap Internal Dog food MSFT IT Release Design/ Develop/ Test

All GA (T) (First Release T+14) First Release GA (T) Public Roadmap (T-30-90) Internal Dog food MSFT IT First Release Standard Release Design/ Develop/ Test

System Requirements & lifecycle policy Any Office client in mainstream support Web browser Office client Older clients Current and previous version of Internet Explorer and Firefox Current versions of Chrome and Safari Office 365 won’t deliberately block connections Existing features may operate differently and not work over time New features may not be available Office 365 will only offer security fixes. No code fixes.

Functionality updates Platform updates

(planned maintenance outage) Public Roadmap 1-3 months Message Center / blog At availability Message Center At availability Public Roadmap Up to 12 months System Requirements 12+ months Message Center At 12 months (ongoing) Message Center 1-12 months Service Health Dashboard 5 day minimum

SpeedSecurity Quality Agility Transparency

Our surface area is too big/partitioned to manage sanely Service management is largely done via our Datacenter Service Fabric

Data Driven SecureAutomated Big Data External Signals System Signals Access Approval Auditing Compliance Changes Safety Orchestration Repair We simplify by focusing all our work along the three pillars—these work in tandem to create a great service fabric Allows us to create a virtuous automation system that is SAFE, DATA DRIVEN while being AGILE at very high scale Machine Learning

Provides tenant specific Office 365 service health and maintenance information on the go Available for Windows Phone, iOS and Android devices Office 365 Admin App

Ability to query a tenant and see service health results and Message center information.