Client Management Challenge Microsoft Optimized Desktop System Center Client Management Solutions Future of Client Management Conclusion Agenda

Infrastructure Optimization ModelsUser-CentricityApplications Datacenter Unified & Virtualized Process led & Model driven Service Enabled User Focused IT is an efficient cost center Standardized Rationalized IT is a business enabler Dynamic IT is a strategic asset Basic IT is a cost center

Gives users mobility & flexibility while preserving IT security & control

Make Users Productive Anywhere Improve Security and Control Streamline PC Management to Save Costs Performance | Reliability | Compatibility Direct Access Branch Cache Federated Search Navigation BitLocker BitLocker To Go AppLocker Security Development Lifecycle Deployment Tools PowerShell Windows Troubleshooting Platform VDI Enhancements

Make Users Productive Anywhere Improve Security and Control Streamline PC Management to Save Costs Performance | Reliability | Compatibility Direct Access  Delivers outbound configuration services to managed clients Branch Cache  Reduces network traffic and improves delivery services BitLocker BitLocker To Go Deployment Tools  Integrates with Task sequencer to ensure that partitions are secure and centrally managed  Integration with Windows ACT provides a single console view of applications and testing data  Integration with WinPE and Windows Imaging  Integration with USMT v4.0

PresentationVirtualizationApplicationVirtualizationHardwareVirtualization Virtual Desktop Infrastructure

Make People Productive Anywhere Consolidate & Reduce Costs Lower Costs Deliver Services Be Compliant Reduced Costs by standardizing on Windows and System Center Minimized costs through visibility and improved compliance Increase Visibility to Support Compliance Consistent user experience Any device, any location Physical, virtual & self- service management Unified visibility & reporting Support process compliance across the entire user ecosystem Integrated end-to-end management Manage PCs, devices, software Automation across the PC lifecycle Going from request to deployment in just a few days instead of months

Consolidate & Reduce Costs Lower Cost Deliver Services | Be Compliant | Lower Cost …using a Zero-Touch Installation, we can significantly reduce the high costs associated with deploying and managing a large number of computers across many domains and locations. “ “ Service Manager allows us to use one system where all relevant information. Knowledge will be reused to solve reoccurring incidents and thereby improve IT department efficiency. “ “ “Having one infrastructure for management is a huge benefit for us. We have one place—Microsoft—to go for support, accountability, and licensing. This has tremendous impact on lowering total cost of ownership and increasing return on investment. “ “

Assess Inventory and Compatibility Incident, Problem & Change Management Deploy OS and Applications Backup, Repair, and Restore Compliance & Risk Management Monitor Performance & Configuration Lower Cost Deliver Services | Be Compliant | Lower Cost

CONNECTORSCONNECTORS Asset Management Self Service IT Business Intelligence Automate and Deploy Capacity and Utilization Inventory and Usage Alert Management Portal Workflows Knowledge Base Data Warehouse CMDB Authoring Change Active Directory Be Compliant Lower Cost Deliver Services | Be Compliant | Lower Cost

No user interaction required (optional for advance users) “Unique user data” only, not the whole machine/OS Up to 1,000 clients protected per DPM server DPM v3 – Beta Fall 2009, ship in Spring 2010 DPM centrally manages and integrates with Windows Backup Retain last year with DPM v3 Restore last week on an airplane from Windows

Make People Productive Anywhere Deliver Services | Be Compliant | Lower Cost With Application Virtualization, we give users the flexibility to run the applications they need without any risk of conflicts. And IT has accelerated application packaging and time-to-delivery. “ “ We’re passionate about virtualization, because it lets us overcome physical barriers to business growth. We can hire people to work from home … and make them productive immediately. “ “ We believe that we can reduce the workload on the Service desk by educating the users to use the Self Service Portal for new service requests, knowledge articles and announcements from IT. This will allow service desk staff to focus on other tasks. “ “

Flexible deployment from an integrated console Applications become centrally managed virtual services Streamed on demand to desktops and laptops Virtual applications run in an isolated virtual environment Never installed on the local device so there are no application or hardware conflicts Deliver Services | Be Compliant | Lower Cost

Provision Software Reset Passwords Create/view service requests View announcements Search/view knowledge base Deliver Services | Be Compliant | Lower Cost

Increase Visibility to Support Compliance Be Compliant Deliver Services | Be Compliant | Lower Cost Configuration Manager 2007 can use the templates to automatically scan the targeted Windows systems, discover where configuration drift exists, and then issue updates to bring those systems back into compliance. This eliminates the guesswork in getting a system scanned and fixed. It’s a powerful tool. “ “ System Center gives us a simple overview of what's happening in our environment. We see what's deployed successfully, where the problems are and why. “ “ Monthly updates will be deployed 75% faster taking just one day to implement. “ “

Create, maintain & report on client configuration Monitor & report on compliance Improve governance, compliance & risk management with GRC Accelerators Be Compliant Deliver Services | Be Compliant | Lower Cost

Customers Partners Remote Employees Network Perimeter Security Validate a computers health before allowing access or communication System Health Policies Customize health requirement policies to define required updates Enforce Compliance Restrict client access until polices are met Remediate Non-Compliance Remediate non-compliant devices through software updates Be Compliant Deliver Services | Be Compliant | Lower Cost

Adaptive Service Delivery Automate Client Deployment & Management Secure and Manage for Compliance

User-focused Allow administrators to shift application deployment focus to “intended users” Central application library with real-time self provisioning End-user defined subscriptions, “follow-me”, and delivery preferences Orchestration Intent-based automation of traditional and virtual app delivery (TS, App-V, MEDV) Conditional delivery of applications across all user devices including mobile Comprehensive deployment of operating systems, applications, and updates Orchestration Intent-based automation of traditional and virtual app delivery (TS, App-V, MEDV) Conditional delivery of applications across all user devices including mobile Comprehensive deployment of operating systems, applications, and updates Simplified Updated admin console for ease-of-use and consistency Simplified architecture that reduces infrastructure and increases scalability Improved scenario integration with System Center, Windows, and Forefront

On-Premise Online Bring Your Own Machines, Connectivity, Software, etc. Complete Control Complete Responsibility Static Capabilities Upfront Capital Costs for the Infrastructure Shared, multi- tenant infrastructure Virtualized and dynamic Scalable and available Abstracted from the infrastructure Higher-level services Pay as you go Control and ownership Strategic capabilities Customization, compliance Seamless integration Flexibility of choice Differentiation Across Support Models The Power of Choice Differentiation Across Support Models

Update Management Remote Assistance Silverlight UI Online Desktop Manager

Future

Enhancing the value of ECAL

Step 1: Contact your Microsoft account manager to get your Core IO assessment Step 2: Learn more about Microsoft’s latest desktop management technologies Step 3: Provide System Center resources to your IT professionals to review and assess Step 4: Tap into the experts at Microsoft Services or partners trained to optimize your infrastructure