1 Are You an ICON? OCR for Safe Lift Truck Operation Managers Overview

2 Session Goals Review the concept of holding safety as a value Know the four guiding principles for lift truck safety Become familiar with aspects of managing the process of lift truck safety in the DC

3 Value Versus Priority List before work activities What items drop off the list when you are late? What item(s) remain? GROUP DISCUSSION

4 Safety as a Value in Our DC In the division safety commitment, Randy Lewis reinforces the idea that taking safety shortcuts to get the job done faster is not worth the risk. NOTHING WE DO AT WALGREENS IS WORTH GETTING HURT

* General Industry in the U.S. *U.S. Bureau of Labor Statistics Every year: Almost 18,000 people are injured involving a lift truck. 160 people are killed involving a lift truck. Walgreens statistics

* General Industry in the U.S. Distribution has the second highest rate for lift truck incidents in the U.S. next to manufacturing: –20% of all lift truck incidents –11% of the total fatalities

7 Taking Control When you practice safe behaviors and take responsibility for: –Yourself –Your Vehicle –Your Load –Others Around You YOU ARE SAYING “I CONTROL” THESE THINGS

8 Guiding Principles We have four guiding principles to being an ICON: I-CONtrol my safety I-CONtrol my vehicle I-CONtrol my load I-CONtrol the safety of others An “icon” is defined as an enduring symbol. Are you an ICON ?

9 I CONtrol My Safety Examples Seatbelts Fastened Harnesses Hooked in Whenever on Vehicle Operator Safe Zone Body completely inside operator area of vehicle Example: Foot hanging off Stand-up Lift

10 I CONtrol My Vehicle Examples Pre-operative Inspections Mid-shift Operational Checks Whenever taking someone else’s vehicle After a break or maintenance stop 1.Walk around for leaks 2.Check horn 3.Check safety devices 4.Test brakes 5.Look for leaks on floor

11 I CONtrol My Load Examples Control of Load as a Responsibility Square Load Evenly to Back of Forks For Non-Uniform Loads: 1.Secure it 2.Seek assistance

12 I CONtrol the Safety of Others Examples Look in the Direction of Travel Control Speed Based on Load Maintain safe Stopping Cushion Maintain safe Visual Zone Stop and Honk at Blind Spots/Intersections Be Aware of Others Pedestrians Vehicles Use horn for others to be aware of you

13 Principles Serve as a Way to Discuss Safety I control my safety I control my vehicle I control my load I control the safety of others Are you an ICON ?

14 ICON-OCR Cycle 1.Certified Trainers conduct OCR observation and coaching 2.Observation information is analyzed for compliance 3.Monthly ICON principle and 2 key behaviors announced by SPM and Master Trainers 4.Certified Trainers concentrate on key behavior(s) during OCR sessions 2 formal OCR sessions per week 2 informal Reinforcement each day 5.Once OCR Cycle ends, new principle/behavior announced

15 The Role of the Certified Trainer Designated: Function Managers Function Leads, or Experienced TM’s Conduct training and provide coaching to experienced and new lift truck operators. Conduct observations and reinforcement of safe driving habits.

16 OBSERVATION SHEET Managers need to be familiar with the tool Managers should periodically do observations with the Certified Trainers

17 Rules of The Road Planning Standardized rules for all DCs Rules of the Road training is to be delivered to all drivers as part of the Are You An ICON – OCR for Lift Trucks As part of the training –Review accident policy –Corrective action for accidents –ICON Principles –Signoff by TM

18 Accidents Over $100 or Resulting in an Injury The Team Member must: –Be sent for a drug screen –Be removed from the equipment until the drug screen results are received –Review the equipment video and pass the quiz with a score of 70% or better –Complete a floor observation by a Certified Trainer

19 Accidents or Near Misses Under $100 The Team Member may (based on frequency/severity) : –Receive a ‘1 Minute Coach’ by a Certified Trainer or FM –Be required to pass a quiz with a score of 70% or better –Complete a floor observation by a Certified Trainer –Be removed from the equipment due frequent accidents

20 Accidents and Injuries

21 Retraining a TM Retraining could consist of: –‘1 Minute Coach’ by a Certified Trainer or FM –Review of safety/operation video for the equipment –Passing an equipment quiz with a 70% or higher –Completing a floor observation by a Certified Trainer

22 Corrective Actions Within 3 years*: –1 st Incident – Off vehicle until recertified –2 nd Incident – Off vehicle for 15 workdays + recertified –3 rd Incident – Off vehicle for 90 workdays + recertified –4 th Incident – Off vehicle from 1 yr + recertified (to permanent) *ANY SEVERE INCIDENT COULD RESULT IN A FINAL WRITTEN WARNING OR TERMINATION

23 Recordkeeping All FMs are responsible for: Allotting time to Certified Trainers to keep accurate records. Review and approval of tests, observations and coaching of operators under them. Maintain observation records of operators throughout the year as part of TM performance evaluations.

24 FM Role for Supporting the Certified Trainer Conducting OCR Allotting time for OCR tasks Perform observations and coaching in support of the certified trainers efforts Making decision for placement in another role if a TM continues to struggle mastering equipment operator skills.