The Connected Productive Enterprise Technology Enabled Business Productivity in the Digital Decade

Today‘s Event 9:00 Clive Ryan, Business Group Lead, Microsoft Ireland People, Work & Information: Discovering all that you can have, be and do 9:20Tim Willoughby, Assistant Director, Local Government Computer Services Board Streamlining Processes and Collaboration in the Irish Local Authorities 10:00Productivity In Action 1: Jonny Chambers, Microsoft Ireland & Jason Boswell, Tower Software Building an EDRM solution on the Microsoft & Tower Platform 10:30Productivity In Action 2: William Bruen, Priority Management Ireland Conquering the „Productivity Pirates“: Helping Irish Organisations to succeed in the Digital Deluge 11:00Close and Q&A

Information Worker Productivity Clive Ryan Business Group Lead – Client & Information Worker People, Work & Information: Discovering all that you can have, be and do

“Information Worker” Research Communication Filtering Collaboration Creating Deciding Planning Planning Note taking Note taking Publishing Publishing Reading Reading Re-using Re-using Updating Updating Instant Messaging Instant Messaging Presentations Presentations Meetings Meetings Documents Documents Sharing info Sharing info Reading Reading Reviewing Reviewing Analyzing Analyzing Information sources Information sources Databases Databases People People Projects Projects Information Information Tasks Tasks Access to Information Business Process Management EnhancedCollaboration Personal Productivity

Productivity: A Moving Target Over time, innovation causes any technology to lose its productivity benefit Productivity Gains

Today’s World of Work Value of Time Value of Time Decision Making Speed & Accuracy Decision Making Speed & Accuracy Information Navigation Information Navigation Protecting knowledge Protecting knowledge I.T. adding value? I.T. adding value?

Value of Time? IDC estimates that for every “knowledge worker’s” salary: 1) 1)7.5% is wasted in time spent on failed searches; 2) 2)15% is wasted in recreating information that already exists; and 3) 3)Unquantifiable opportunity costs which include: poor decisions, reduced job satisfaction, lost sales, etc.

Speed of Decision Making Capgemini’s Business Decisiveness Report “the average UK senior executive makes twenty business critical decisions each year valued at £160,267 each with a self-reported decision 'failure rate' of 24%... suggest the annual cost of 'wrong' decisions runs at over £800,000 per head.

Too much Information It took 300,000 years for the human race to accumulate 12 exabytes of information. That's 12 billion gigabytes. Now we're creating 250MB of data each year for each man, woman and child on the planet - another exabyte or so - every year.

How Do Your Employees Spend Their Time? According to a recent survey, the average user spent just over 40% of an 8-hour work day using technologies to process work-related information Source: 2003 user survey conducted by the Information Work Productivity Council (IWPC Personal Information and Knowledge Management Report)

Microsoft Office System Integrated System to Transform Information into Impact

The Office System

Case Nordea: Project collaboration Savings in project meeting time and costs Problem Problem  High travel costs and lost time due to frequent project meetings in multiple countries required to get products to market Solution Solution  Reduce need for in-person meetings by providing project teams better access to up-to-date information and ability to work cross-location more effectively Anticipated Benefits Anticipated Benefits 1. Travel savings for project teams 2. Projects are completed more rapidly 3. Increased employee productivity due to less travel time

Other Recent “Productivity” Cases Nottinghamshire Police Nottinghamshire Police Newcastle United Football Club Newcastle United Football Club Philip Morris International Philip Morris International Barclay’s Bank Barclay’s Bank Cambridgeshire County Council Cambridgeshire County Council London Borough of Lewisham London Borough of Lewisham Paul Smith Paul Smith The Virgin Group The Virgin Group Scotch Whisky Association Scotch Whisky Association

Information Worker Productivity William Bruen Priority Management Ireland Conquering the “Productivity Pirates”

The Book

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