Offshore Tele Marketing Call Biz Center By : Muhammad R. Javed Karun Gurung

What is Tele Marketing? – Marketing while using a Telecommunication medium. Telecommunication medium. What is Offshore Tele Marketing? –Marketing initiated from Offshore Sites using specialized Telecommunication medium. What is specialized medium? What is specialized medium? –Special tools or equipments used for offshore telemarketing in order to reduce Telecommunication costs.

Types of Tele Marketing. Inbound Marketing /Outbound Marketing

Inbound Tele Marketing Receives Inbound calls in the result of different marketing campaigns mentioning toll free number for consumers to call back. Receives Inbound calls in the result of different marketing campaigns mentioning toll free number for consumers to call back.

Outbound Tele Marketing Dials out numbers for the customers provided in the list Dials out numbers for the customers provided in the list

Requirements for an Outbound Call Center Physical Location VOIP Equipment for Telecommunication setup IT equipment Proper Product And Customer Service Training

Physical Location And Setup Physical Location can be chosen by contacting local real estate dealers But must meet the these requirements:- Availability of DSL or High Speed Internet Availability of phone lines Availability of phone lines

Physical Location And Setup (cont) Should not have any kind of electricity outage in that area Location must be easily accessible by using public transport

Which Country Should Be Chosen For Setup? We Will Choose City of Lahore (Heart of Pakistan and City of Colleges), Pakistan WHY? Because Cheap Labor Availability of Quality and Talented agents Tax Exempted For Call Centers Until 2020

Rules and Regulations For Tele- Marketing Do Not Call List (DNC) –We need to buy DNC scrubbed Leads (List of Phone Numbers). Do Not Call States –There are Eight states in DNC list called Do Not Call States means it is illegal to call as a telemarketer in order to promote the product in those States.

Rules and Regulations For Tele Marketing (Cont) Do not Call on Public Holidays and Sunday's Do Not Call before 9:00 AM and after 6:00 PM

How We Are Going To Work? 1.Need an affiliation from any Authorized Retailer (OE Retailer) so that we can generate sales and get paid commissions 2.Need to know the target based commission structure from that Retailer that being offered to call centers

How We Are Going To Work? (Cont) 3. We will be provided with Login ID and Password to enter customers data online and schedule an installation date at customers convenience. 4. Then installations will be taken place and activated on the scheduled dates

How We Are Going To Work? (Cont) 5.We will be paid bi-weekly on the number of installations done during a specific period of time.

Initial Expenditures… Sr. No DescriptionAmount 1 Physical Location (Rent & Deposit) $3000+$850=$ Computers And Office Furniture Cost $ Telecommunication Setup & Leads $5000+$2500=$ Initial Funds to Run Setup $10000 Grand Total $29350

Initial Monthly Expenses… Sr. No DescriptionAmount 1 Rent for Location $850 2 Estimated Utilities Bills (Electric+Phones+Internet) $ Telecommunication Charges+ Leads $ Salaries And Commissions for 20 Agents+ Trainer and 2 supervisors $4000+$500+$600=$ Miscellaneous Expense (For Agents And Supervisors Incentives & Other Misc) $1500 Grand Total Per Month Expenses $11450

Flow chart for Offshore Telemarketting Retailor for out sourcing Contact through a retailor Get our own Retailor ship

Flowchart for Offshore Telemarketing Offshore Telemarketing Requirements Lo c ation Telecom Equipments Training

Call Center Flow Chart Products or goods to be sold Retailer CEO Supervisor agent Customer agent customer agent customer

Total Per Month Revenue 20 agents can generate 6 average sales per day In 26 Working days average sales can be 150 Each sale has average commission $160 So average Revenue Per Month will be $24000 means $12450 Net Profit

Need to Make More Money? By Encouraging our Agents and Supervisors by Offering them Instant Gifts or Monthly Based Performance Incentives We can Increase $100 commission per sale as well….

How Can We Do That? By having our own Retailer ship We can save more Money

Little Bit More Investment.. Approximately $5000 More can help to make $260 per sale Instead of $160 per sale Means $39000 each month Net Profit $27550 Net..

How Can We Become a Retailer? Just Need a Physical commercial location Within United States Sales Tax Permit Issued By the Local State Government A Valid U.S Bank Account for Direct Deposits Must have at least Business Liability Insurance Takes about 6 to 10 weeks to get approved

Risk? No risk is involved Just there is a charge back period of 6 months for each sale Possibility is just less than 5%

THANK YOU

QUESTIONS?