Sauti za Wananchi Collecting nationally representative data using mobile phones

Twaweza: Sauti za Wananchi Africa’s 1st nationally representative mobile phone survey

The data gap Policy makers need to make decisions now but only have access to “old” data Citizens don’t have data – let alone current data - that they can use to compare and demand service quality Media generally lack high quality data contents

The Sauti za Wananchi Approach

103,687 Enumeration Areas 200 Enumeration Areas Around 100 are Households Listed / EA 10 are Households selected 1 Adult Household Member Selected 1 Mobile phone and 1 Solar Charger are handed out Baseline Survey

What is going on in our communities? We design a survey to capture citizens realities Citizens are called and interviewed through call center We clean and analysis the data Report writing and Translation Mobile Phone Survey

Official Public launch Engagement Online publication of data, brief and questionnaire Targeted stakeholder outreach

Sauti za Wananchi in the Media Twaweza received 434 media mentions in 2014 “70% of them were Sauti related”

103,687 Enumeration Areas 200 Enumeration Areas Around 100 are Households Listed / EA 10 are Households selected 1 Adult Household Member Selected 1 Mobile phone and 1 Solar Charger are handed out Sauti za Wananchi What is going on in our communities? We design a survey to capture citizens realities Citizens are called and interviewed through call center We clean and analysis the data Report writing and Translation Official Public launch Online publication of data, brief and questionnaire Targeted stakeholder outreach Baseline Survey Phone Survey Engagement

Why we hand out mobile phones? HH Phone Ownership / wealth Quintiles Source: Sauti za Wananchi Baseline Survey, 2012 HH Phone Ownership / Setting Individual Phone Ownership

Growth of the Sauti idea SzW- East Africa (Kenya, Tanzania and Uganda) SzW Tanzania 1.0 Listening to Dar (L2D) Began as a HH survey – Now includes Facility Surveys & Citizen Monitoring Began as Twaweza only initiative – Now 3 rd party organizations and policy makers can now use the infrastructure Other Sauti “Like” MPPS Initiative ILPI (WWz) WB (L2A) WFP UNICEF MPPS Handbook

Challenges

Baseline – Survey 1.HH conflicts 2.Suspicion 3.Network Problems Source: Sauti za Wananchi Baseline Survey 1.Attrition – Drop Out 2.Death of respondents 3.Lost / Sold mobile phones 4.Restrictive Legislation- Statistics & Cyber Crime Bill Mobile Phone Survey

Monitoring Public Service Delivery using SzW

Education: Capitation Grant Annual Capitation Grant per student per policy Source of data:SzW, MPS Round 2, April 2013

Health: Stock out or in stock? Figure 5: Major problems facing health facilities Figure 7: Where do citizens purchase medicines?.Source of data: Sauti za Wananchi, Mobile Phone Survey - Round 4, June 2013.

Have we measured the impact of Sauti za Wananchi?

Who is listening to the voices of citizens? Qualitative Study Objective: Is the SzW primary objective being met? Methodology: 16 IDI’s of Key Actors Date: Dec 2013 to Jan 2014 Top of Mind Briefs: Sim Card Tax and Form 4 Examination results Format, Focus & Timeliness was commended by a number of respondents. Users of results: MP’s/ Media /NGO (Activists / Campaigners) Impact / Effects: SzW data has influenced public and political debates. Recently (2014) Demand Driven Data: MOEVT, PAC & NAOT are using the SzW platform

Can we enable citizens to use ICT (knowledge, skills or information) to undertake individual or collection action?

Daraja: Maji Matone ( ) 46% of Water Points in rural Tanzania were not functional Maji Matone: A technology driven initiative giving citizens a means to report on local water problems via mobile phone (SMS) The Information was shared with the local govt. water dept. and amplified the information via local media Huge Hype: Travel, Tech for Transparency and Media Heavy Investment: 790,000 USD Results: 53 SMS Sent

Daraja: Maji Matone ( ) Why maji matone failed? – Obstacles to engage: Technological: electricity, network, access Social: Gender norms Political: Risk and Apathy Lessons learnt – Technology is not the panacea – Solutions have to fit the context – Accountability is political not administrative

Questions 1.Is there a hype for the use of ICT / Mobile phones in development? 2.Have you considered other forms of building social accountability?

Asante Sana!