System of Shared Care - COPD Prototype Session 2 Westin Wall Centre Hotel June 16, 2011

Session opening Dr. Gordon Hoag

Welcome! Agenda Moving forward COPD-6 spirometer update 3

Patient/Family’s voice Bill McArthur

Patient Voices Network is led by ImpactBC in collaboration with Patients as Partners, Ministry of Health Patient Voices Network January 29 & 30, 2011 Patient Voices Network Peer Coaching Abigail Cameron Patient Voices Network is led by ImpactBC in collaboration with Patients as Partners, Ministry of Health

The Patient Voices Network is a mechanism to involve, train and support patients and their families to participate in primary health care changes on an individual, community and system level. Patient Voices Network is led by ImpactBC in collaboration with Patients as Partners, Ministry of Health.

Patient Voices Network is led by ImpactBC in collaboration with Patients as Partners, Ministry of Health The Patient Voices Network: developing informed activated patients and communities Strengthen Community Action Create Supportive Environments Community Activation Delivery System Design / Re-orient Health Services Building Healthy Public Policy Shaping the System Self-Management / Personal Skills for Health Peer Coaching

Patient Voices Network is led by ImpactBC in collaboration with Patients as Partners, Ministry of Health Aim of Peer Coaching The aim is to assist people to set and achieve healthy living goals using a self-management approach through a six session, peer-led, telephone-based program.

Patient Voices Network is led by ImpactBC in collaboration with Patients as Partners, Ministry of Health Advisory Committee Name Organization Connie Davis Impact BC Danny Tshitumbu Peer Coach Ellen Gleig Peer Coach Dr. Garey Mazowita Providence Health Kelly McQuillen Ministry of Health Lynn Spence Canadian Mental Health Association Dr. Lloyd Oppel Chair of the Council on Health Promotion, BCMA Maylene Fong Vancouver Coastal Health Monica Peterson Peer Coaching Participant Peggy Kampman Peer Coach

Patient Voices Network is led by ImpactBC in collaboration with Patients as Partners, Ministry of Health Peer Coaching Program Peer coaches support individuals to successfully make the following healthy living changes: becoming more active healthy eating managing a healthy weight reducing/ quitting smoking

Patient Voices Network is led by ImpactBC in collaboration with Patients as Partners, Ministry of Health Program Guidelines Coaches call participants on the telephone Coaches support and motivate participants to set healthy living goals Participants receive a maximum of six coaching sessions Each coaching session lasts up to one hour 3-4 months after last session, there is also an opportunity for a Booster Session

Patient Voices Network is led by ImpactBC in collaboration with Patients as Partners, Ministry of Health Peer Coaches 19 years of age or over Have stability in their lives Participate in a personal interview to assess suitability Provide two references, one of which must be professional Agree to a one year commitment as a Peer Coach Complete the 2 day training Complete at least 2 role play sessions with the Coach Mentor Attend monthly Community of Learning teleconferences Attend ongoing skill building sessions

Patient Voices Network is led by ImpactBC in collaboration with Patients as Partners, Ministry of Health Participants 19 years of age or over Have stability in their lives Participate in a personal interview to assess suitability Be referred by a healthcare professional or can self- refer Agree to complete and return feedback surveys as required

Patient Voices Network is led by ImpactBC in collaboration with Patients as Partners, Ministry of Health What happens in a coaching session Identifying a healthy living goal Assessing confidence to change Discussing barriers Making a plan Linking to community resources or professional services (QuitNow, HealthLinkBC, PAL) Affirmation!

Patient Voices Network is led by ImpactBC in collaboration with Patients as Partners, Ministry of Health In their own words… “ A Cheerleader! Someone to check in to see if I followed through with my promises to myself. Also, my coach would ask me questions on alternatives to what I can do if different conditions arise. She basically helped me eliminate any excuse I could think of!” - Peer Coaching Participant “I loved the positive feedback. My peer coach understood, did not push, gave me goals that were attainable. Helped me to search for knowledge. I think the greatest thing was that it is DOABLE. I never thought I could do it. It is possible.” - Peer Coaching Participant

Patient Voices Network is led by ImpactBC in collaboration with Patients as Partners, Ministry of Health What you and your patients should expect Patient Voices Network is led by ImpactBC in collaboration with Patients as Partners, Ministry of Health Our Peer Coaches can help! Being healthy starts with you… Information and referral forms available today Completed referral forms can be sent by fax, mail or Coordinator will contact patient within 5 business days Intake with patient will take place A suitable peer coach will be identified First coaching session will be arranged Coordinator will contact you to inform of connection with patient

Patient Voices Network is led by ImpactBC in collaboration with Patients as Partners, Ministry of Health Patient Voices Network January 29 & 30, 2011 Thank You! Abigail Cameron Patient Voices Network is led by ImpactBC in collaboration with Patients as Partners, Ministry of Health

Panel discussion Helen Roberts

Panel members Heather Chafe (Primary Healthcare Developer) Brett Leppan (RT) Trish Petersen (Specialist MOA) Dr Andre van Wyk (Family Physician) Dr Ritta Wittman (Respirologist) 19

Break

Learning from each other: Changes in action Team report out Christina Southey

Vancouver Coastal Health Authority Dr. Bruce Hobson