Enhancing Quality of Work Life

Presented By Gavin Jude D’souza

Quality of work life (QWL) is viewed as an alternative to the control approach of managing people. The QWL approach considers people as an ‘assets’ to the organization rather than as ‘costs’. It believes that people perform better when they are allowed to participate in managing their work and make decisions.

This approach motivates people by satisfying not only their economic needs but also their social and psychological ones. To satisfy the new generation workforce, organizations need to concentrate on job designs and organization of work. Further, today’s workforce is realizing the importance of relationships and is trying to strike a balance between career and personal lives.

“ QWL” means different things to different persons to a clerk in dispatch To a mineworker Shop floor workers A probationary officer

Video 1

Determinants Employee pay Benefits Schedule flexibility Working conditions Fact Johnson & Johnson, for example, reported that its employees who used flextime and family leave were absent 50 % fewer days than its regular workforce. Moreover, 71 % of those workers using benefits said that the policies were "very important" to their decision to stay with the company

Employee Involvement Practices Quality Circle Suggestion System Employee Participation in Management Empowerment Survey Feedback Autonomous Work Teams Flexible Organization Structure

Other Tools Flextime Flexi place Part-time Employment Job Enrichment Job Rotation Job Enlargement

QC in India The Ramchandrapuram unit of BHEL at Hyderabad is perhaps the first to have pioneered the quality circle movement in India. The company today has nearly 1700 quality circles involving about 17,000 workers who have tackled over 6000 problems Some others are J.K. Jute, Bharat Electronics & HMT

Quality Circles Advantages 1.It is a voluntary forum of workers 2. It makes full use of a worker’s potential. 3. It provides the worker autonomy and sense of achievement. 4. It ensures greater participation and involvement of a worker in the day-to-day functioning of his department. 5. It helps in finding solutions to several problems and in removing cobwebs and bottlenecks in daily functioning. 6. It helps in creating cohesive groups with improved morale.

Suggestion System Direct benefits of a suggestion scheme are the following: It can make work more easy It can make-work more safe It can remove mistakes It can improve quality It can increase efficiency It can decrease rejects It can reduce costs It can give more satisfaction to customers through better service

Suggestion System Indirect benefits of a suggestion scheme are as follows: It increases employees’ work morale It develops their capabilities It activates communication It improves human relations It identifies work-related problems It raises the level of group activities.

SS in India Hindustan Aircraft Ltd Hindustan Steel Ltd Hindustan Unilever Larsen and Toubro Maruti Udyog Ltd

SS in Maruti Udyog Ltd Prize (Rs)Benefit to Company < >or = >or = >or = >or = >or = >or = >or = >or =20000

Employee Participation in Management Subject matter of participation. Level of participation. Personal characteristics. Extent of participation.

Employee Participation in Management TISCO in India provides an example of the type of partnership which needs to exist between management and workers’ union in any organization. Here the Tata Workers’ Union is involved in almost every institutional matter and the union president is treated as part of the top level of the company.

Empowerment Merits Speed in Decision Making Morale Compensation for limited career paths. Demerits Greater potential for chaos Breakdown of hierarchical control Demoralization

Video 2

Quality of work life - IBM Wages & benefits Working Hours Nondiscrimination & harassment Respect & dignity Freedom of association Health & safety Communications Support for employees & community involvement

Quality of Work Life – TATA Group Gifts & donations Health, safety & environment Ethical conduct Concurrent employment Citizenship Integrity of data furnished Reporting concerns

Quality of Work Life – ING Mutual Funds CSR-Pratham-orphanage Regular Offsite Lunch with CEO Interdepartmental Lunches Ideation Box (Suggestions) Product Champions (SWOT of product) Skip level meetings QC-Implementing Health Safety and Environment

Quality of Work Life – Principal India AMC Family Day- Wednesdays 5 Days working week Annual Rejuvenation with families Monthly Birthday Celebrations In House Gym Paternity Leave, Wedding Leave, Bereavement Leave Yoga Gymnasium Reimbursements Health Safety and Environment

New Methods QWL Prayer and Meditation in the Workplace The American Stock Exchange has a Torah Study Group Boeing has Christian, Jewish and Muslim prayer groups Apple Computers office has a meditation room and employees are given 30 minutes to meditate or pray. Prentice-Hall Publishing has a quiet room for employees where they can take mental retreats

New Methods QWL Worldwide Marriott International’s 10,000 workers dedicate a day of service to their local communities each year IBM funds childcare centers at 60 of its locations Intel offers 22 weeks of maternity leave SAS has low absenteeism and only 3% turnover due to no-lay-off policy, 35-hour workweeks, flexitime and on site amenities like Gym, medical clinic and message therapists. Volvo Changed its assembly line system which led to greater job satisfaction-low absenteeism and turnover

Video 3

Checklist of quality-work goals Decent living standard & economic security Mutual trust among employers & workers Participation in decision making Healthy & safe work environment Work-life balance Encourages initiative & creativity Building commitment to high quality work environment Negotiate clear roles & responsibilities for mgt, govt, unions, professional associations

Benchmark job quality, analyzing impact on employees & results Diagnose areas of strength & weakness, develop strategies to address latter, track progress Evaluate impact of organizational change on employees & results Build quality work environment goals into business plans, showing links to results Provide incentives for managers to contribute to specific job quality goals

Ms. Nidhi Mishra Sr Manager Hr- Principal India Mr. Jonathan D’souza Manager Hr- ING & Prof. Carlos Luis For Valuable Guidance Special Thanks to

Thank You