SOA on your terms and our expertise BPM Enabled by SOA 1 IBM Business Process Management BPM from IBM: Multiple Starting Points Modeling & Simulation Business Activity Monitoring Process Choreography Content Centric Processing Process Execution Policies, Rules, and Solutions IBM Solution Frameworks Partner Business Solutions

SOA on your terms and our expertise BPM Enabled by SOA 2 Agenda   Introduction   WPS-P8 Interoperability demo   Behind the scenes discussion on demo

SOA on your terms and our expertise BPM Enabled by SOA 3 Demonstration Objective  Power of leveraging the synergy between P8 BPM and WebSphere Process Server in a business solution – Business Scenario: Auto Claims Processing  Demonstration Higlights: – FileNet P8 invoking a WPS Process – WPS Process invoking a FileNet Process – WPS Process handling human tasks

SOA on your terms and our expertise BPM Enabled by SOA 4 Demonstration Overview – Focus Corporation – “The Cast” Customer Service Main office Field Office Claim processing Fraud investigation Review and decision Communication with customer Field representative Deal with Customer Service Issues Call Center 24x7 operations to handle issues Fraud Detection Systems Evaluate claim for fraud potential Compare case against suspicious patterns Lisa Claims Adjustor Bob Customer Service Rep Launch Claims Processing Process Maria Fraud Investigator Carly Gant Customer Verify Fraud Potential CRMAccounts SAP John Field Agent

SOA on your terms and our expertise BPM Enabled by SOA 5 Lisa, Claims Adjustor WebSphere Process Server Claims Form John, Field Agent Bob, Customer Service Risk Assessment Process Claim Processed event P8 Business Process Management Claims Processing Process Fraud Investigation Process Payment Deposit Process Maria, Fraud Investigator WSRR Service Metadata & Registry Service lookup & lookup &invocation APPLICATIONS SIEBEL SAP ApplicationAdaptors Auto Claim Folder   Form   Images, … Auto Claim Folder   Form   Images, … P8 Content Repository add docs

SOA on your terms and our expertise BPM Enabled by SOA 6 eForms data seamlessly passed to the process Rapid application tool (BPF) for intuitive user interfaces tying process data with relevant content (claim file) Auto declaration of pertinent documents as Records for Compliance Relevant data from the content repository assembled in the claim file Web Services step to invoke WPS Process Transactional financial payment process managed with high fidelity to ensure payment done Process choreography using service repositories for risk assessment (agile processes) Financial payment process leverages pre-built application adaptors to retrieve client data (bank account)

SOA on your terms and our expertise BPM Enabled by SOA 7 FileNet BPMWebSphere BPM People Process Choreograph y Content centric Processes Content Folder   Form   Images, … Content Folder   Form   Images, … Best of Breed BPM in Action processing Claims Superior transaction management leveraging Service Oriented Architecture Reduced TCO for system-to-system interactions with Application Adaptors True process choreography with unique Services Repository Superior management of content-centric processes Faster time to market with rapid application tools for human interaction steps Tight Integration of Process, Content and Compliance

SOA on your terms and our expertise BPM Enabled by SOA 8 Demonstration Summary  FileNet BPM calling a WPS Process –Leveraging WPS for managing the transactional / high system interaction parts of the process –FileNet BPM providing the human interaction / content to drive cycle times while ensuring effective decisions  WPS Process calling a FileNet BPM Process –FileNet BPM providing superior exception management to drive down exception management costs ( 20% exceptions account for 80% of cost) by linking content and people  WPS Process handling an exception within WPS –Leveraging true essence of SOA and service repositories to handle exceptions quickly

SOA on your terms and our expertise BPM Enabled by SOA 9 Resources  Wiki – +WPS+Interoperability+Demo+Pagehttp://w3.webahead.ibm.com/w3ki/display/CMWIKI1/P8+- +WPS+Interoperability+Demo+Page  Demo and VMWare Download – Demo&ostag=Windowshttp://dcd.webahead.ibm.com/admin/files?tag=P8-WPS- Demo&ostag=Windows