IB ITGS Case Study

Introduction: Serving thousands of clients, it is method of environment-friendly green ticketing. User friendly system which minimizes number of steps involved and makes ticket- buying easier, as the process is quick and smooth Even allows selection of specific seats Not only it manages ticket sales, such a system allows easy generation of sales reports Transaction through safe and reliable online means like PayPal.

Flat File Systems A flat file database is a database that stores data in a plain text file. Each line of the text file holds one record, with fields separated by delimiters, such as commas or tabs. While it uses a simple structure, a flat file database cannot contain multiple tables like a relational database can. Fortunately, most database programs such as Microsoft Access and FileMaker Pro can import flat file databases and use them in a larger relational database. Flat file is also a type of computer file system that stores all data in a single directory. There are no folders or paths used organize the data. While this is a simple way to store files, a flat file system becomes increasingly inefficient as more data is added. The original Macintosh computer used this kind of file system, creatively called the Macintosh File System (MFS). However, it was soon replaced by the more efficient Hierarchical File System (HFS) that was based on a directory structure.

Mail Merge A mail merge is a method of taking data from a database, spreadsheet, or other form of structured data, and inserting it into documents such as letters, mailing labels, and name tags. It usually requires two files, one storing the variable data to be inserted, and the other containing both the instructions for formatting the variable data and the information that will be identical across each result of the mail merge. For example, in a form letter, you might include instructions to insert the name of each recipient in a certain place; the mail merge would combine this letter with a list of recipients to produce one letter for each person in the list. This technology helps the theatres when the need to address messages to all their customers at once; like special offers, new shows, change in timings, cancellations, postponements etc Most major word processing packages (e.g., Microsoft Word) are capable of performing a mail merge.

Spreadsheets A spreadsheet is a computer application that simulates a paper accounting worksheet. It displays multiple cells usually in a two-dimensional matrix or grid consisting of rows and columns. Each cell contains alphanumeric text, numeric values or formulas. A formula defines how the content of that cell is to be calculated from the contents of any other cell (or combination of cells) each time any cell is updated. Spreadsheets are frequently used for financial information because of their ability to re-calculate the entire sheet automatically after a change to a single cell is made. In the case of theatre booking system, it is with the use of spreadsheets that all sales records will be managed, and can be used to generate results or sales reports.

Coeur Théâtral- Problems: Manually processed ticketing and membership information Use of a mixture of software like spreadsheets, database, DTP and word- processing and lack of integration of all these Issues of double- booking Problems with credit card processing and providing receipts No detailed ticket sales and revenue analysis available

Mälzerei Theatergruppe- Problems: Lack of in- house IT department and manpower Outdated software and website, needs upgrades Data management and analysis inefficient, inaccurate; need of more in- depth and analytical reports Need for better connectivity with customers, current system limited to mass s to all customers

Project Management Issues All PTC theatres need to be brought together Various suppliers to be investigated by clients Solution to be made available within budget Ensure that the system meets the needs of all of all the theatres as closely as possible

Data Management Issues Need for a distributed database system or a centralized database system, in association with a Virtual Private Network Need to meet the heavy requirements of modern database systems, such as conforming to ACID rules Need to manage concurrency of access and processing through record locking, to prevent multiple bookings and other problems

Web Site Development and Management Issues Concerns about maintenance and development of the website Concerns about additional costs Concerns about advanced technical features, such as multimedia, language issues associated with them Concerns about quality for each language Browser compatibility Need to accept and transmit the data by users and function correctly