10-1 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved.

10-2 How To Maintain Relationships With Your Employees And Their Representatives Basic Organizational Concepts Basic Organizational Concepts Assumptions & Leadership Assumptions & Leadership Employee Communication Employee Communication Motivation, Appraisals, Counseling, Discipline & Termination Motivation, Appraisals, Counseling, Discipline & Termination Employee Complaints & Unions Employee Complaints & Unions Chapter 10

10-3 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Organizational Concepts Delegation Delegation Span Of Control Span Of Control Specialization Specialization John A. Rizzo/Getty Images

10-4 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. How Well Do You Delegate?

10-5 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Indicators Of Organizational Trouble Too Many People In Too Many Meetings Too Many People In Too Many Meetings Growth Of Administrative Costs Growth Of Administrative Costs Too Many Procedures/Conflicts Too Many Procedures/Conflicts Key People Not Directed To Key Activities Key People Not Directed To Key Activities Royalty-Free/CORBIS

10-6 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Successful Recipients Of Delegation  Learn From Other’s Mistakes  Follow The Plan  Are Teachable Milton Montenegro/Getty Images

10-7 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Line Organization

10-8 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Line/Staff Organization

10-9 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Small Unincorporated Firm

10-10 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Examples Of Informal Organization Informal-Leader Informal-Leader Grapevine-Communication Grapevine-Communication

10-11 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Organizing Activities By Groups 1)Function Performed 2)Product Sold 3)Process Used 4)Area Served 5)Type Of Customer 6)Project Ryan McVay/Getty Images `

10-12 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Types Of Teams  Problem-Solving  Self-Managing  Cross-Functional Keith Brofsky/Getty Images

10-13 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Social Contract For Good Human Relations oBetween Owner & Employees oReasons For Business oCommunicate Goals oGrowth oProduction oInvolvement oEthics

10-14 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Leadership Leading Leading Communicating Communicating Motivating Motivating Disciplining Disciplining Leadership – Ability To Influence Others Leadership – Ability To Influence Others Diversity’s Role Diversity’s Role

10-15 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Theories Of Leadership Traitist Traitist Behavioral Behavioral Contingency-Situational Contingency-Situational

10-16 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Communication Process

10-17 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Rules Of Communication Keep It Simple Recruit Initial Users Encourage Diversity Enlist Cheerleaders Archive Best Advice Ryan McVay/Getty Images

10-18 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. What Do You Want From Job?

10-19 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Motivation “…inner state that activates a person, including drives, desires, and/or motives.”

10-20 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Employee Performance Performance = Ability X Motivation

10-21 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Why Motivate?  Attract Potential Employees  Improve Performance  Retain Good Employees

10-22 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. How To Motivate

10-23 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Techniques Of Motivation  Quality Circles  Zero-Defects  Job Enrichment  Work Variation  Schedule  Flextime  Job  Splitting  Sharing Royalty-Free/CORBIS

10-24 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. How Performance Appraisals Operate

10-25 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Counseling Troubled Employees 1.Establish Standards 2.Be Specific 3.Restrict Criticism 4.Be Firm & Consistent 5.Be Prepared 6.Point Out External Sources 7.Employee Decides 8.Only Activities On Job 9.Confidentiality 10.Commitment

10-26 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Job-Related Areas Of Counseling  Health/Safety  Retirement/Termination  Stress/Burnout

10-27 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Symptoms Of Drug & Alcohol Abuse AbsenteeismAccidents Medical Expense Increases InsubordinationThefts Quality Problems

10-28 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Handling Employee Complaints Assurances Assurances Procedure Procedure Minimum Time Minimum Time David Buffington/Getty Images

10-29 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Types Of Discipline Encourage Self- Discipline Encourage Self- Discipline Positive Discipline Positive Discipline Royalty-Free/CORBIS

10-30 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Legal Discipline  Set Rules  Act Promptly  Gather Facts  Allow Explanation  Evaluate Courses Of Action  Select Course Of Action  Take Action  Maintain Records

10-31 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Percent Of Union Membership Source: Bureau Of Labor Statistics,

10-32 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Laws & Union-Management Relations Railway Labor Act Norris-LaGuardia Act National Labor Relations Act Labor-Management Relations Act Labor-Management Reporting & Discourse Act

10-33 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Right-To-Work States

10-34 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Agreement Negotiations Prepare Prepare Bargain Bargain Live With It Live With It Steve Cole/Getty Images