2014 NIATx Project Change Team Gail Elland – Change Leader Julie Nuttleman Diane Oines Kristine Herold Erica Moutsopoulos Renee Nugent Team Sponsor Christin Skolnik

 Decrease the number of non-billable CCS days due to client MA coverage issues by 50% 1,159 Unbillable MA Days

 Western Region Economic Assistance (WREA) La Crosse office walk-through  Have CCS Service Facilitators apply to become MA authorized representative for clients  Created a spreadsheet to track CCS client’s MA coverage  Forward Health is monitored monthly for changes in client’s MA coverage  CCS Service Facilitators are notified if their clients MA coverage is ending

 Decrease the number of non-billable CCS days due to client MA coverage issues by 50% 543 Unbillable MA Days Decreased 47%

 Fiscal ◦ CRS Funding ◦ Crisis Funding ◦ CCS Funding  Consumer ◦ Positive financial impact – no out of pocket expenses related to CCS and Crisis funding ◦ Better coverage for medication and other medical needs in the community

 Continue to monitor Forward Health  Continued collaboration with WREA  Work on internal processes ◦ Decreasing non-billable days related to internal processes ◦ New computer software will streamline work/billing process  Possibility of a program troubleshooter related to continued MA coverage