Annual Report 2008/2009 Presentation for Select Committee on Public Enterprises 28 Oct 2009

Introduction Mandate Structure Council regulatory projects Operations –Licensing –Markets and Competition –Engineering & technology –Consumer Affairs –Legal & CCC –Communications &International Relations –Human Resources –Administration –Information technology & services –Finance

Mandate ICASA Act EC Act Postal Services Constitution PAJA PFMA

Structure Chairperson Council -7 CEO General Managers -9 Senior Managers – 15 Managers – 39 General Staff 261 TOTAL STAFF : 335

5 ICASA Mandate Strategy Liberalisation Develop Integrated ICASA Implementation Plan Strategic Goals Plan Project Resourcing & Governance Engage Stakeholders and Implement Plan ICASA Corporate Scorecard & Measurements Regulatory Certainty Strategic Alignment Service Delivery Business Intelligence Operational Goals

Council Regulatory Projects Licensing : Major accomplishment Licence Conversion –96 Class Community –3 Class Low Power Sound Broadcasting –1 Class Community TV –13 Individual Commercial Sound Broadcasting –1 Individual Subscription Broadcasting –1 Individual Commercial Free to Air –3 Individual Public Broadcasting –18 Public Sound –534 Individual ECS &ECNS –Spectrum licences

Licensing : Published Regulations Licence fees Licensing process and procedures Licence exemptions SAPO licence

Markets and competition Regulations –Development of a competition framework –Development of Must Carry Regulations (Subscription services) –Universal Service & Access Fund –Digital Migration –National Elections regulations –Draft Advertising regulations –Unreserved Postal Services

Engineering and Technology Regulations Draft Radio Frequency Plan Radio Frequency Identification regulations Findings document on High Demand Frequencies Draft Terrestrial Broadcasting Frequency Plan

Consumer Affairs Regulations End User Subscribers Service Charter Regulation on conveyance of mail E-rate 112 Emergency

Operations Licensing : Licensing of USALS : 25 licences Trial licences for Digital Migration Registration of Courier Companies in the unreserved postal services Compliance Monitoring in all provinces Customer care standards Postal Delivery point rollouts Postal infrastructure roll-out

Operations(cont...) Competition and market analysis Filed 36 Interconnection agreements Economic Analysis Telkom tariff regime Postal tariff regime COA/CAM Processed Numbering Applications Discussion paper on def of Universal service & access Postal market study

Engineering and Technology Radio Frequency spectrum management Radio frequency spectrum licensing Processed 6089 new applications Processed renewals 2053 new type approval applications of which 1826 were licensed and renewed 1411

Consumer Affairs Processed 2155 complaints (incl. billing, faulty handsets, no. portability, postal) Conducted public education and awareness road shows Est. of consumer representative forum Monitoring of Consumer protection regulations

Consumer Affairs (contd)

Legal Division Litigations on non-regulatory matters (1) Litigations on labour matters (2) Litigation regulatory matters (13)

Communications and International relations International Telecommunications Union Universal Postal UnionPU PAPU CRASA SAPRA SABA Assoc of African Regulators

ADMINISTRATION Developed administration Business Processes –Registry –Security & Access Control –Asset Management –Record & Document Management

HUMAN RESOURCES Total staff: 335 with –57% Males, 84 PDI, 6 Differently-abled Filled 58 out of 59 vacancies Revised Employee relations policies –Overtime –Remuneration –Employee Studies Assistance Scheme –Disciplinary code and procedures

INFORMATION &TECHNOLOGY Implemented Mimecast management service (security & corporate identity) Implemented firepass remote access Provided IT infrastructure for training room Updated a DATA Recovery Plan Implemented and Asset Tracking system for computers Established a Rightfax solution

FINANCE, RISK & AUDIT Total budget: 247 million No qualified report from Auditor General Corrective Action: internal controls –An internal audit function has been set-up to co-ordinate operational and financial units

Enkosi Siyabonga Re a leboga Baie Dankie Thank you Q & A