From Start-up to Public Company – the inContact Journey Paul Jarman, CEO.

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Presentation transcript:

From Start-up to Public Company – the inContact Journey Paul Jarman, CEO

The inContact Journey 1. Strategy: Adapt & Focus 2. Financing 3. Customer Success

1997 Mesa, Arizona 6 people UCN – Long-distance phone services The inContact Journey

“Cloud Technologies can be seen as the biggest threat to the established order of on premise software…” - ZDNet

5 TODAY employees Salt Lake City, UT Columbus, OH Bolivia Philippines Complete. Cloud. Contact Center. The inContact Journey

Strategy: Adaptability & Focus Adaptability

7 Vision + Paranoia Say “No” More Got Talent? Strategy: Adaptability & Focus

Financing Early Financing to Public Offering

FinancingEarly Financing to Public Offering Litmus Test Timing Hard Lessons

The inContact Journey Customer Success

Age of the Customer Customer Success

By 2020, less than 10% of brands will be able to differentiate with products and services.

Infinite Choice. Easy. Effortless.Instantly.

Customer Success Construct a DELIBERATE PLAN for the customer experience at every stage of the journey.

incontact.com

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