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© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 1 Service Description ■Academy for Leadership Development is an education program created for aspiring CIOs and/or those who desire to become senior-level IT professionals. It is led by Gartner CIO experts. ■The Cloud offerings from Gartner are built on the expertise of our 890 research analysts and 500 consultants; the world’s largest repository of knowledge on the business of IT. 117 analysts have expertise in the field of cloud with our database of IT research containing 1,400 research reports providing specific guidance on best practice for cloud deployment and strategy. Gartner covers all aspects of cloud including crucial topics such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), cloud sourcing, cloud security, cloud strategy, cloud governance and IT cost optimisation through cloud. Price ■Gartner will bill a firm fixed price of £1,900 excl. VAT, incl. all expenses for this service. Key Benefits ■The Academy for Leadership Development offers professional development for aspiring CIOs. Removed from the tactical concerns of the workplace, participants focus on concepts, ideas, and frameworks previously available exclusively to CIOs. ■Benefits for attendees include: –Develop the skills and insights that the attendee would be called on to provide as a CIO –Network with peers to gain new skills and perspectives –Gain a better understanding of the critical CIO competencies and the business of IT –Learn how to apply CIO insights to real-world scenarios. Key Deliverables ■Academy for Leadership Development is an intensive two-day classroom learning experience, focused on helping you finesse your command of senior IT leadership skills – and preparing you for your first CIO position. ■Facilitated by Gartner experts who work with CIOs every day, Academy for Leadership Development provides attendees the opportunity to acquire new skills and insights. Participants explore Gartner insight that was previously available exclusively to CIOs. Gartner Service Definition — Gartner Academy for Leadership Development

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 2 Full List of Deliverables Academy for Leadership Development is an intensive two-day classroom learning experience, focused on helping you finesse your command of senior IT leadership skills – and preparing you for your first CIO position. Facilitated by Gartner experts who work with CIOs every day, Academy for Leadership Development provides attendees the opportunity to acquire new skills and insights. Participants explore Gartner insight that was previously available exclusively to CIOs. Attendees come away with: ■An understanding of the broad issues facing tomorrow's CIOs, including how to enable business advantage through IT ■Enhanced skills necessary to become a C-level executive ■A critical-path career road map Gartner Service Definition — Gartner Academy for Leadership Development

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 3 ■The benefits accrued from our events are primarily from attendees’ onsite experience. Clients tell us the biggest benefits are: −Getting an independent view of technology trends and practices (as opposed to a vendor-centric view from vendor conferences) −Learning about the latest trends and best practices, and how they will impact IT strategies −Validating their strategy and approaches either before getting started, or after an implementation −Getting customized answers to specific questions through analyst one-on-one meetings −Exchanging ideas and experiences with other CIOs and IT executive peers with similar industries or issues ■The Academy for Leadership Development offers professional development for aspiring CIOs. Removed from the tactical concerns of the workplace, participants focus on concepts, ideas, and frameworks previously available exclusively to CIOs. Benefits for attendees include: –Develop the skills and insights that the attendee would be called on to provide as a CIO –Network with peers to gain new skills and perspectives –Gain a better understanding of the critical CIO competencies and the business of IT –Learn how to apply CIO insights to real-world scenarios ■Some of the cloud related topics that may be addressed at the event include: IT organization and skills for cloud, cloud strategy, cloud application development, cloud architecture, cloud business applications, cloud security & risk management, Infrastructure-as-a-service (IaaS), Platform-as- a-service (PaaS), Software-as-a-service (SaaS), convergence of cloud, mobile, social and information, cloud governance, cloud cost, cloud sourcing, cloud integration, cloud solutions and vendors, cloud contracts, SLAs and negotiation, cloud BI, cloud BPM, private cloud, public cloud Gartner Service Definition — Gartner Academy for Leadership Development

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 4 Backup Restore and Disaster Recovery ■The Gartner service under discussion does not require Gartner to manage or store any critical client data. Therefore, as there is no risk to the client and no break in service that will affect the client experience, there is no applicable policy needed in relation to this specific issue Information Assurance ■No client data is retained by Gartner as part of the client’s participation to an event – other than the registrant’s demographic information and information about which sessions they attend; therefore there is no data restoration process related to this service ■Generally Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their challenges and difficulties in order that we can help and support them most effectively Data Restoration ■No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service Service Migration ■There is no need for a Service Migration plan given the nature of the service under discussion. The client is able to complete and conclude the service without any ongoing process being required for transfer of service or information to an alternative provider or successor Gartner Service Definition — Gartner Academy for Leadership Development

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 5 Offboarding ■Participants will leave with an understanding of the broad issues facing tomorrow's CIOs, including how to enable business advantage through IT Onboarding ■Once a conference participant is registered, they receive communications to help them plan their event ■Gartner clients may contact, or be contacted by, their Sales or Account representatives around their participation, to help them select their agenda, book a private meeting, and plan their event. Gartner Service Definition — Gartner Academy for Leadership Development

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 6 Ordering and Invoicing Process ■Payment can be made via: −Tickets (for client organisations who have tickets as part of their Gartner contracts, or purchase additional tickets). Tickets are applied by clients by using a unique ticket number at the time of registration −Credit card can be used either online with real time payments, or over the phone −Invoice upon registering with an invoice, the participant will receive an confirmation that includes the invoice. Payment of this invoice must be received in full prior to admittance to event. To ensure payment is correctly assigned to a record, the invoice number must be used in the payment description and correspondences ■Submission of a booking, either online, by phone, or fax, constitutes an official booking. Full payment must be received in advance of the Event. Your booking is not considered confirmed until full payment has been received ■Delegates will need to complete a registration form with Gartner at the time of booking ■This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service. Pricing ■Gartner will bill a firm fixed price of £1,900 excl. VAT, incl. all expenses for this service Gartner Service Definition — Gartner Academy for Leadership Development

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 7 Termination Terms (by Consumer/by the Supplier) Financial Recompense Model ■This does not apply to the product suite offered by Gartner Events BY CONSUMER ■Cancellations & terminations Registrations may be refunded or a ticket re-activated, if the cancellation is made in writing up to 15 business days prior to the start of the event. Cancellations received within 15 business days of an event or non-attendance will not be refunded and/or tickets will not be re-activated. Substitution of registrations may be made at any time up to the start of the conference. Sharing of attendee passes is not permitted. This conference is organized by Gartner which reserves the right, in its sole discretion, to limit or deny access to the conference to any entity or individual. Gartner's receipt of an application and/or payment does not constitute acceptance. Application and payments that are not accepted will be returned ■Money back guarantee If an attendee is not completely satisfied with a Gartner conference, they can notify us in writing within 15 days of the conference and we will refund 100% of the registration fee BY GARTNER ■Gartner reserves the right to limit or deny access to any entity or individual. To be eligible to participate, you must be 21 years or older. This clause is rarely used, and generally to limit Gartner competitors’ participation. Application and payments that are not accepted will be promptly returned ■In the unlikely event of a conference being cancelled by Gartner, any funds or tickets received by Gartner as payment will be refunded. Gartner Service Definition — Gartner Academy for Leadership Development

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 8 Service Management Academy for Leadership Development is an intensive two-day classroom learning experience, focused on helping you finesse your command of senior IT leadership skills – and preparing you for your first CIO position. Facilitated by Gartner experts who work with CIOs every day, Academy for Leadership Development provides attendees the opportunity to acquire new skills and insights. Participants explore Gartner insight that was previously available exclusively to CIOs. Service Constraints ■This is not applicable to this service Service Levels ■This is not applicable to this service Gartner Service Definition — Gartner Academy for Leadership Development

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 9 Technical Requirements ■There are no technical requirements around participation in Gartner conferences Trial Service ■Gartner does not offer a trial service option in relation to this service Training ■Our conferences themselves may be considered part of an organisation’s training schedule, but there is no specific training involved or needed as part of participating in one of our conferences Gartner Service Definition — Gartner Academy for Leadership Development Consumer Responsibilities ■This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service.