Managing Health Service Performance in Northumberland, Tyne and Wear

Trust / PCT Service Level Agreements

Measuring Performance  Weekly management information – waiting times & emergency care  Monthly detailed information – waiting times (hospital & GP), hospital activity, cancer waiting, finance etc  Quarterly – mental health, CHD, older people, etc  Yearly – NSF progress etc

Assessing Performance  Weekly & monthly comparison to targets  Quarterly “traffic light” against targets in trust and PCO Annual Delivery Agreements – Board reports  Yearly - Star ratings - qualitative assessment NSF progress etc  Ongoing – routine & ad hoc contact to discuss underlying issues, plans to improve performance, sharing good practice etc

Star Ratings Based on key targets plus balanced scorecard of indicators Local NHS Trusts July 2002  Newcastle Hospitals     NNN Mental Health Trust   Next ratings due July 2003 – include PCTs & Ambulance Trusts

SHA Annual Delivery Agreement 2002/03 Performance “traffic light” assessment  Green = target being achieved  Yellow = marginal under-achievement  Red = problems to be resolved

Managing Performance  Use of performance assessments to develop and improve services  Meeting targets is vital but there is more to NHS performance  Links to SSI  Devolution of day to day performance management from SHA to PCOs  Style = facilitative, developmental & supportive, but recognises national targets are a “bottom line”

Weekly Access Report Week ending 7 th February 2003

Monthly Access Report March 2003

Monthly Cancer Report March 2003