ITIL Framework

What is ITIL ? ITIL stands for the Information Technology Infrastructure Library. ITIL is the international de facto management framework describing “best practices” for IT Service Management.

ITIL Implementation ITIL is the worlds most widely accepted approach to management and IT delivery services. By implementing ITIL, organization can get a clear insight of the Total Cost of Ownership and activities in the IT department.

ITIL Implementation Benefits : O Improved customer satisfaction O Improved IT services O Improved ROI of IT O Improved competence, capability and productivity of IT staffs O Increased Staff retention O Reduce cost O Improved systems/application availability O Clear IT cost and assets

COBIT COBIT is a framework and supporting toolset that allow managers to bridge the gap with respect to control requirements, technical issues and business risks, and communicate that level of control to stakeholders.

COBIT IMPLEMENTATION Benefits : O Mitigate organizational risk for IT as a whole O Strengthen security O Ease auditing and compliance burden O Reduce cost while improving IT Delivery consistency

ITIL VS COBIT ITIL and COBIT Comparison ITILCOBIT Focuses on IT delivery servicesFocuses to financial security Focuses on how an enterprise needs to do Focuses on what an enterprise needs to do Strong on providing detail for each process Strong governance framework and regulatory compliance Provides process goal, activities, roles, sample templates Strong measurement framework – maps process goals/measures to a balanced scorecard Guidance on IT organizational functions Process descriptions very high-level; no role details

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