Group A Project Pamela Durham Marcia Oyanadel James Rhodes (EDUC ) Curriculum Design Walden University Instructor: Dr. Amy Peterson

Training proposal for volunteers working at an art museum specializing in 19th and 20th century American painting

Introduction Our proposal consists of creating a training program that will instruct the volunteers in this art museum to: Lead tours of museum exhibits Lead tours of museum exhibits Staff the museum information station to answer visitors ’ questions Staff the museum information station to answer visitors ’ questions Call and patrons to raise funds Call and patrons to raise funds

Goals & Objectives Overview Upon conclusion of this training program, learners will have acquired: Clear understanding of the organization ’ s administrative and operational policies and procedures Clear understanding of the organization ’ s administrative and operational policies and procedures Comprehensive view of the museum ’ s art exhibits Comprehensive view of the museum ’ s art exhibits Full knowledge of the museum ’ s facilities Full knowledge of the museum ’ s facilities Practical ability to handle all tasks related to visitors and patron relations Practical ability to handle all tasks related to visitors and patron relations

Our curriculum intends to lead learners in achieving the following goals: Obtain the knowledge skills required to lead group tours Obtain the knowledge skills required to lead group tours Fulfill and perform responsibilities of staffing the information station Fulfill and perform responsibilities of staffing the information station Utilize and maintain Excel patron database Utilize and maintain Excel patron database Understand and perform museum fundraising activities Understand and perform museum fundraising activities

Our curriculum intends to lead learners in achieving the following goals: Describe, explain, and perform tours in accordance with predefined schedules; Describe, explain, and perform tours in accordance with predefined schedules; Explain and perform the Guided Tour Emergency Evacuation procedures; Explain and perform the Guided Tour Emergency Evacuation procedures; Describe, explain and present information about tour exhibits in accordance with tour scripts; Describe, explain and present information about tour exhibits in accordance with tour scripts; Utilize, explain, and demonstrate devices for sight, hearing, and physically disabled guests; Utilize, explain, and demonstrate devices for sight, hearing, and physically disabled guests;

Our curriculum intends to lead learners in achieving the following goals: Describe, explain and perform Information Station attendant responsibilities; provide general information about museum events, hours, policies, admission, history, and local area attractions; Describe, explain and perform Information Station attendant responsibilities; provide general information about museum events, hours, policies, admission, history, and local area attractions; Utilize and maintain Microsoft Excel patron information database, understand confidentiality rules, input new patron data, edit existing patron data, perform database backup, create reports; Utilize and maintain Microsoft Excel patron information database, understand confidentiality rules, input new patron data, edit existing patron data, perform database backup, create reports; Describe and explain the museum fundraising program; Describe and explain the museum fundraising program; Perform fundraising, utilize and telephone to solicit donations, collect and enter payment information Perform fundraising, utilize and telephone to solicit donations, collect and enter payment information

Instructional Strategies & Activities  Observational and interactive training sessions, with the application of a thinking strategy instruction model, which will lead participants to learn and practice how to: Memorize tour scripting and perform tours within specific time frames; Memorize tour scripting and perform tours within specific time frames; Refer visitors to museum facilities (restrooms, water fountains, shop, café) Refer visitors to museum facilities (restrooms, water fountains, shop, café) Provide information about attractions, hours, and admissions; Provide information about attractions, hours, and admissions; Answer questions about museum and paintings ’ profile and history (artist, time period, paint medium, subject matter, etc.); Answer questions about museum and paintings ’ profile and history (artist, time period, paint medium, subject matter, etc.); Provide and explain use of devices for sight, hearing and physically disabled guests. Provide and explain use of devices for sight, hearing and physically disabled guests.

Instructional Strategies & Activities  Demonstrative and practical sessions, with the application of process information/focus attention, which will engage participants to develop skills in: Managing and maintaining an Excel database, using all of its resources, to control information pertaining to patrons and other potential sources of fundraising; Managing and maintaining an Excel database, using all of its resources, to control information pertaining to patrons and other potential sources of fundraising; Applying interpersonal skills in conjunction with data management skills to develop new fundraising resources for the organization. Applying interpersonal skills in conjunction with data management skills to develop new fundraising resources for the organization.

Assessments Overview Our comprehensive approach to evaluate learners includes: Live evaluations Live evaluations Simulations Simulations Written assessments Written assessments

Program Evaluation To ensure success, several evaluations at different levels will occur: An evaluation by an art expert during the design and implementation of course materials to verify the art descriptions; An evaluation by an art expert during the design and implementation of course materials to verify the art descriptions; At the conclusion of the course, each student will complete a survey regarding the effectiveness of the course instructor, course materials and overall knowledge gained; At the conclusion of the course, each student will complete a survey regarding the effectiveness of the course instructor, course materials and overall knowledge gained; A survey completed by tour guests regarding the quality of the tour, tour materials, knowledge of the tour guide, engagement level by guide and patron and timeliness of the tour. A survey completed by tour guests regarding the quality of the tour, tour materials, knowledge of the tour guide, engagement level by guide and patron and timeliness of the tour.

Conclusion This training course will create volunteers that: Are knowledgeable enough to lead engaging tours of museum exhibits Are knowledgeable enough to lead engaging tours of museum exhibits Are capable of answering visitors’ questions when staffing the museum information desk Are capable of answering visitors’ questions when staffing the museum information desk Are enthusiastic and confident in calling and ing patrons to raise funds Are enthusiastic and confident in calling and ing patrons to raise funds Can maintain the patron database Can maintain the patron database