1 Certificate in IS Consultancy Practice David Brain Director of Consultancy KnowledgePool

2 HERITAGE Based on BCS /KnowledgePool Consultancy Skills Workshop

3 A CLIENT REACTION-1 'In line with Sun's constant drive to improve customer service, we have a programme of on-going investment in staff capabilities. We have recently placed all our staff through a major BCS skills programme, which has both enthused my staff and delighted me'. Mike Threlfall of Sun UK commenting on a programme delivered by KPC through our BCS association.

4 A DELEGATE REACTION - 1 Unsolicited feedback …… From: Sarah Brunner - Sun UK Sent: 26 October :36 To: Subject: RE: Conskils Cheltenham October 2000 MORE STUFF Hi you guys - I was in your class a couple of weeks ago and just wanted to drop you a quick note - I was out at California headquarters with some others last week and guess what - we got a sudden opportunity to present a multi-million dollar pitch to an exec. We had 20 minutes to do it, with about 4 hours notice. We prepared our case just like in BCS class, then presented with quick demos and compelling arguments and everything, and not only did he end up giving us about an hour, but also called in another exec for us to present to AGAIN. We ended up getting a tentative go ahead worth a giant pile of money! It was AWESOME!! I was thinking about you guys the whole time! Best regards, Sarah Brunner (the Yank)

5 OBJECTIVES On completion candidates should be able to: –Exploit and project their professionalism –Understand the value of successful client relationships –Understand the principles of delivering a technical IT service –Use a structured approach to assignments –Explain what constitutes a successful assignment –Manage an assignment –Identify common causes of problems –Describe simple business analysis models and tools –Make acceptable client recommendations and deliver an IS service satisfying all stakeholders

6 THE CONSULTING PROCESS  Introduction  Scoping  Proposal  Planning Entry  Data Collection & Analysis  Diagnosis  Option Identification DiagnosisTermination  Transfer  Disengagement  Evaluation  Extension Action planning  Rec’s  Resource, cost & time Estimates Implementation  Soln Dev’t Organis’n Recruitment HR Process Training

7 ASSESSMENT AND EXAMINATION Assessment and examination of candidates in 2 stages: –Written Examination –Oral Exam

8 BENEFITS Increased confidence Win more business Lose fewer clients Earn more in fees Increased client satisfaction Enhanced reputation

9 COURSE FORMATS 5 days continuous 5 days modularised (2+3 days) 2 day top-up 1 days exam prep

10 A DELEGATE REACTION - 2 “ The delivery of the course was fantastic and I was very impressed with the wealth of knowledge and experience of the trainers." Rav Sekhon - IMG

11 AN OFFER Next course: Feb28/Mar1 & Mar13/15 Fee: £1500 plus £335 ISEB fee