1 Wheelchair user travel information SMS services STIF - For EMTA AWG Paris 15-16 March 2011.

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Presentation transcript:

1 Wheelchair user travel information SMS services STIF - For EMTA AWG Paris March 2011

2 New travel information SMS services  We spend a lot of money to make train stations accessible to wheelchair users.  Wheelchair users still do not take train because the elevators in stations are often broken  The elevators are often broken up because everybody use them and not only disabled people Facts Solutions Difficulties Practical Arrangements Results

3 New travel information SMS services  Install next to elevators escalators  Launch a service of real time information on the availability of lifts. Information available on or by phone Monday to Sunday from 5:00 am to 12:00 pm at  Alert service of elevators out of service and elevators repaired (by and/or SMS) Facts Solutions Difficulties Practical Arrangements Results

4 New travel information SMS services  Each morning before the opening of stations to collect and to consolidate information in same electronic format from two different companies (SNCF and RATP) about 400 elevators in 160 stations  To offer this service free of charge only to persons with disabilities Facts Solutions Difficulties Practical Arrangements Results

5 New travel information SMS services  Back office process Facts Solutions Difficulties Practical Arrangements Results Database Voice Server Agents in stations Input Interface Information

6 New travel information SMS services  Back office Database : Lift table  Back office Database : Availibility of lift table Facts Solutions Difficulties Practical Arrangements Results FieldFormatComment gestionnaireCHAR(4)Public transport operator (SNCF or RATP in this case) ID_reseauINTNetwork ID nom_réseauVARCHAR(20)Network Name ID_gareVARCHAR(20)ID of train station nom_gareVARCHAR(50)Train station name ID_ascenseurVARCHAR(20)Id of elevators situationVARCHAR(50)Location of the lift in the station FieldFormatDefaultComment date_saisieDATETIMEDate and time of input ID_ascenseurVARCHAR(20)ID lift etat_ascenseurCHAR(2)"NT"OK : available KO : not available NT : information not passed date_debutDATETIMEDate and time of failure date_finDATETIMENULLDate and time of release to service if known

7 New travel information SMS services  Online customer interface : Facts Solutions Difficulties Practical Arrangements Results

8 New travel information SMS services  Online customer interface : Facts Solutions Difficulties Practical Arrangements Results

9 New travel information SMS services  Online customer interface : Facts Solutions Difficulties Practical Arrangements Results

10 New travel information SMS services  41 subscribers to the free alert service of elevators out of service and elevators repaired ( and/or SMS) after 5 monthes  A better follow of failures Facts Solutions Difficulties Practical Arrangements Results

11 New travel information SMS services Facts Solutions Difficulties Practical Arrangements Results