1 Office of Travel, Transportation & Asset Management Center for Policy Evaluation (CPE) Collaborative Policy Development Agency adopts policy and implements CPE Evaluates Compliance and improvements Improvements discussed and adopted

2 Agenda Background Policy Cycle Benefits Methodology Website/Program Review Tool Annual Schedule Follow-up Activities

3 Background and Mission Outgrowth of OMB PART evaluation Determine influence and facilitate government-wide reform by: –Measuring and improving policy –Adopting best practices –Implementing innovative tools

4 CPE Role in MT Policy Cycle CPE Process Continuous Improvement Discuss policies w/Interagency Committees and OMB OGP Establish or change policy APO/AOO implement or supplement OGP policy AOO writes SOPs and internal guidance APO verifies policy is followed w/i Agency APO reports to CPE CPE Evaluates CPE identifies SWOTs OGP - GSA’s Office of Governmentwide Policy Office APO - Agency Policy Office AOO - Agency Operations Office

5 Benefits AGENCIES GSA 1. Participates in policy making decisions andtools. 2. Identifies best practicesand innovations. 3. Adopts programperformance measures 4. Changes non-complianceinto compliance. 1. Assists agencies in achieving compliance 2. Improves policies and theireffectiveness. 3. Promotes best practices andinnovations. 4. Ensures effectivemeasurements are in placewhen delivering targetedpolicies. Compliance Improvement

6 Our Approach Conduct annual agency evaluations Capture data via Internet Program Review Tool Evaluate data, provide initial on-line response to agencies Provide final written evaluation to agencies Evaluate and post governmentwide data

7 Data Collection Forms (DCFs) Mandates: –OGP policy, your agency, IG, OMB, GAO, PART Best Practices GSA Feedback: –What should we change? –Do you have input into policy development –Identify obstacles –New ideas

8 Linking: Policies, Strategic Goals and Performance Measures Mandates & Best Practices are linked to: –Policy or best practice regulations –Suggested performance measures –Strategic goals: Efficiency/Effectiveness Accountability Safety & Environmental

9 Sample Personal Property DCF

10 Online Demo or

11 CPE Internal Performance Targets Establish baseline - 1st year Produce policy trend analysis – 3 rd year Produce annual governmentwide report Identify SWOTs for improvement & change Attention received in policy areas

Annual Schedule Action Required from…Process DescriptionApprox. Dates GSA’s Center for Policy Evaluation (CPE) Identify key Point of contacts, send out s and introductory letters Nov. 1-Dec. 31 CPEPrepare and hold Kick-Off MeetingJan. 1-Jan. 13 Customer AgencyComplete interim assessmentJan. 14-Feb. 13 CPEConduct evaluations & provide feedbackFeb. 14-Mar. 13 Customer AgencyComplete final assessmentMar.14-Mar. 31 CPEConduct final evaluationsApr. 1-Apr. 30 CPE & Customer AgenciesHold group & individual agency out-briefsMay 1-May 31 CPEProduce agency reportsJune 1-July 31 CPEProduce annual report w/ trend dataDec. 15

13 What Happens after Evaluation? Post evaluation survey for process improvement: –Accuracy of the evaluation –Quality of feedback received –Assess impact of evaluations –Professionalism of evaluators Evaluate agency & government wide results Share SWOT’s (MT, interagency, focus groups) Help agencies Prepare for next year

14 Additional Information Website: or MTC Director, Janet Dobbs MTC Deputy Director, Lois Mandell

15 The end of the presentation… the beginning of improving policy compliance.

16 BACKUP SLIDES

17 C&E Website ( or

18 Opening Screen

19 PRT Program Areas

20

U.S. General Services Administration Office of Governmentwide Policy

22 Reports

23 Report Creator

24 Quick Reports

Benchmark – Agency/Governmentwide

Governmentwide Summary-All Programs