Nourishing ideas. Nourishing people.TM Ian Mitchell Global Business Services EMEA
Our strength is our ability to connect expertise around the world. Europe/Africa 27% of gross investment 24,000 employees North America 44% of gross investment 55,000 employees Asia/Pacific 12% of gross investment 34,000 employees Latin America 17% of gross investment 26,000 employees 139,000 employees in 65 countries. As of February 2012
Cargill is composed of 75 businesses organized around four major segments. Agricultural Food Financial Industrial We buy, process and distribute grain, oilseeds and other commodities to makers of food and animal nutrition products. We also provide crop and livestock producers with products and services. We provide food and beverage manufacturers, foodservice companies and retailers with high-quality ingredients, meat and poultry products, and health-promoting ingredients and ingredient systems. We provide our agricultural, food, financial and energy customers around the world with risk management and financial solutions. We serve industrial users of energy, salt, starch and steel products. We also develop and market sustainable products made from agricultural feedstocks.
1 2 3 4 5 Our EMEA Shared Service Journey Mid 1990s Early 2000s 2009 2011 5 2012+ Established country specific Financial Service Centres Created more regional financial service centres Further internal consolidation plus outsourcing of financial transaction processing activities to Eastern Europe Establishment of Global Business Services & strategy review Implementation of strategy review
Lessons Learned To Date Our EMEA Shared Service Journey here Lessons Learned To Date 1. It works ! Internal 2. Solid business case & senior management support 3. Communication 4. Create positive perception 5. Understand your processes & performance first Outsourcing 7. Salary arbitrage is possible 8. Knowledge retention
Our EMEA Shared Service Journey – the Future Policy Dialogue with Businesses Business Unit ‘Strategic Partner’ Strategic and critical processes Responsibility for achieving strategic goals, focused on core mission-critical activities Accountable for financial and business results Focus on Cargill’s customers, products and local markets Corporate Functions ‘Specialist’ Enterprise wide strategy and policy making Business Unit (s) Recommend policy in areas of specialized skills and knowledge Set standards in areas of specialized skills and knowledge Monitor compliance with Corporate Requirements Ensure Cargill access to “best practice” functional capabilities required for Strategic Intent Lead selection, development, and evaluation of functional leadership and talent Champion connectivity to other functions, shared services, and BUs, and establish/reinforce standards and consistency Owns Major Business Processes (PRTP, RTR, HTR, etc). Provides strategic guidance and governance of major processes to business unit and GBS Corporate Function(s) Corp Ctr Transactional Support to Businesses Global Business Services GBS “’Service Provider” Provide standardized services Process and Policy Direction for Major Business Processes Serves businesses and functions with high administrative burden where major economies of scale exist Manages businesses as its customers with clear governance mechanisms Operates as an independent entity, but governed by , and accountable to, all stakeholders
Our EMEA Shared Service Journey – the Future Global Business Services We will develop and execute GBS strategy We will build GBS brand We will capture and validate value with our clients GBS Operational KRAs GBS Strategic KRAs We will enable Cargill to work differently. “Right work, right location, right cost, right delivery model” GBS Vision We will select, develop and retain the best people We will honor our commitments We Will Enrich Our Communities Through Serving We Will Support Cargill’s Growth Strategy We will deliver innovation in our services that improve effectiveness & efficiency We will be the partner of choice for Cargill businesses and functions We will operate as one global managed services organization
Nourishing ideas. Nourishing people.TM