The Adjunct Training Crew Driving Engagement, Partnerships and Performance Improvement

Our Situation

Our Goal Partne rships Engage ment Rele vanc e Perfor mance Improv ement

 Leaders and tenured learners were engaged ?  Training was a “push” instead of a “pull”?  A partnership existed between learners, leaders, and training?  Trainers did not do all of the work…and it worked?  We elevated the skills of the organization? What if?

IS IT POSSIBLE?

The Adjunct Crew is Born The Adjunct Training Crew is a quarterly program, whereas Adjuncts allocate less than two hours per week preparing and co- facilitating a virtual training class with a Global Learning Trainer.

STOP ! How is this different from engaging a SME or Business Partner to co-facilitate training? STOP ! How is this different from engaging a SME or Business Partner to co-facilitate training?

A developmental stretch assignment for Kelly employees who have the desire to learn more about facilitation and adult learning while keeping their day job. Kelly Learners get the opportunity to learn from those who are subject matter experts and/ or who are also “in the trenches” doing their same job every day. Continued coaching and mentoring skill development for Global Learning Trainers, as well as a chance to share their expertise. Goals of the Adjunct Training Crew :

Global Learning Change in workload Reduced burnout Skill elevation Engaged learner and business partner population Relevance = increased adoption Candidate pipeline building Stretch opportunity Skill building while maintaining “regular job” One on one coaching and mentoring Formal application process Learning and feedback Peak behind the curtain Crew Members

Application Process: Background information and skills Select courses of interest Indicate the value they provide to the topic Manager approval

Upon Selection: Group kick-off meeting WebEx training Course recording and materials T3 and Teach-back with Trainer Chatter group and resources

Feedback: One on one coaching after each facilitation Benchmarked Level One feedback at quarter end Certificate of completion Adjuncts also complete a survey on their experiences!

DOES IT WORK?

Measureable Results 28% of training in 2013 was taught by an adjunct member Increase in enrollment: 43% Increase in show up rate: 29% Increased promotion of training from 6% to 52%!

Learner Results Learner ApplicationNet Promoter Score

Verbatim Comments I really like the fact that we have company leaders teaching 'from the hip' so to speak. It was very helpful to hear things that were available right in front of me but I wasn't using. Love how she actually went into the tool and showed us little tricks that she uses herself! INCREDIBLY informative! Excellent experience having training provided from someone in the position; makes the training so much more impactful! Thank you! To learn from an expert, who is living in my world…priceless.

Adjunct Results Adjunct NPS 98.2% ADJUNCTS SAID THE PROGRAM MET OR EXCEEDED THEIR EXPECATIONS 80% OF ADJUNCTS SAID THE PROGRAM INCREASED THEIR ENGAGEMENT TO THEIR JOB AND TO KELLY SERVICES

HOW CAN I REPLICATE THIS?

Next Steps: Think Big and Fail Fast! 1.Define your vision and stick to it 2.Establish the process, tools, and timeline 3.Get leadership, co-worker, and business commitment 4.Promote and advertise early and often 5.Secure and promote early wins 6.Continue to make improvements

Questions? Resources? Ottilia Scanlon Training Manager, Kelly Services Connect with me on LinkedIn!