The Citizens Advice service Understanding the contribution of the CAB to the Supporting Families Programme Every CAB is a registered charity.

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Presentation transcript:

The Citizens Advice service Understanding the contribution of the CAB to the Supporting Families Programme Every CAB is a registered charity

About us Our aims: to provide the advice people need for the problems they face to improve the policies and practices that affect people’s lives. Our principles: The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

“We’re here with advice when someone needs us, whatever the problem.. In person, online and over the telephone.” That could be you or the family you are supporting.

About us Winchester District CAB offices in Winchester city and Bishops Waltham, outreaches at Alresford GP Surgery, Denmead Community Centre, Merry Go Round Children’s Centre, Wickham Primary School, H M Prison, Winchester and Winchester County Court. 97% of the public have heard of us and 41% have used us (BRMB 2009).

Reaching more people: WDCAB nearly 17,000 Nearly 4, million advice issues dealt with individual clients advised visits to our self-help website Two offices Winchester city Bishops Waltham

Changing lives 97% of people have heard of the Citizens Advice service (BMRB, 2009) 41% of people say they have used a Citizens Advice Bureau at some point in their lives (BMRB, 2009) 97% client satisfaction (Citizens Advice, Bureau characteristics survey 2011/12) Rated 1 st of 22 national charities on being helpful approachable, professional, informative, effective, reputable and accountable (nfpSynergy Brand Attributes survey, 2010)

A great place to get help In Winchester District CAB nearly 100 volunteers give one day per week Gateway assessors Generalist advisers Receptionists Administrators

Online advice 24 hours a day “An amazing amount of information on one website. A great self-help service.” Covers the law in all four UK countries. Easy-to-use information in English and Welsh and other community languages. Handy fact sheets and sample letters to print. Signposting to trusted sources of further advice.

Where do you go to for help? Word of mouth is our greatest publicity, “Go the citizens they can help you” Troubled families are likely to have debt and welfare benefit issues. The CAB is the only generalist and money advice agency in the district. We are a trusted partner for Winchester Basics Bank We are a trusted partner for Hampshire Crisis Information and Advice: Tel:

Particular issues for troubled families and help we can provide welfare reform including bedroom tax, universal credit, one payment into bank account – how to budget Money advice, debt management plans, Debt Relief Orders if owings<£15k, jam jar bank accounts Abolition of crisis loans Hampshire’s local welfare assistance

Help: Local offices: Tel: Tel: Watch our films on YouTube youtube.com/CitizensAdvice