2005 IPMA Forum Information Technology and Changing the Culture of Government Gary Robinson, Director Department of Information Services

2 “We must change the culture of state government.”  Governor Christine Gregoire March 16, 2005  Embrace Change  Lead Boldly  Creating Hope and Opportunity  Make Decisions that Make a Difference – for the Better – in the Lives of Washington Citizens

3 Budget Priorities  Invest in Kids and Communities  Make Sure Children Have Health Care  Keep Washington on a Path to Economic Success

4 Government Management Accountability and Performance (GMAP)  Give citizens a Clear, Concise View of How Government Programs Are Working and Whether Citizens Are Receiving Value for Their Tax Dollars  Take Personal Responsibility and Be Accountable for Results  Allocate Resources According to the Most Important Priorities

5 Government Management Accountability and Performance (GMAP)  Use the Most Effective Strategies  Base Decision on Accurate, Up-to-Date Information  Persist and Follow Up Until We Achieve Results  Eliminate Programs or Concepts that Don’t Work or Are Ineffective

6 Department of Information Services  Quality and Reliable Service  Leadership and Innovation  Joint Project Accountability and Success  Government Management Accountability and Performance (GMAP)

7 Government Management Accountability and Performance (GMAP)  Information that Is Shared for the Purpose of Achieving Results  New York City Police Department – COMPSTAT  City of Baltimore – CITISTAT  Build on Priorities of Government and Performance Based Management

8 Government Management Accountability and Performance (GMAP)  GMAP Panel  Governor’s Office Leadership  Directors – Office of Financial Management – Department of Personnel – Department of Information Services  Risk Manager – Legislative Liaison  Measures – Budget, Personnel, Service Performance, Contracts, Risk Management, Audits

9 Information Technology Enterprise Architecture Merged Agency DatabasesInjured Workers System Interoperability Business Licensing and Permits Geographic InformationSecurity Child Protective ServicesSmall Agency Support Criminal JusticeBusiness Continuity Health Care

10 Information Technology Enterprise Architecture  Core Business Processes – HRMS and Roadmap  Call Center – 311 Services  Smart Buying  Strategic PlanJLARC Funding Study

11 Information Technology Project Management  Project Management Framework  Portfolios – Budget Proposals – Investment Plan  HRMS – OMNI – MMIS  Measure Results – Scope – Schedule – Resources - Projection

12 Project and Service Delivery Success  Return on Taxpayer Investments  Harness Information Technology Systems to Analyze Costs and Operations of Agencies to Improve Deliver of Services  Thoughtful Analysis of Data and Evidence About Strategies that Work  Seamless Accountability from the Budget Writing Process through Implementation and Performance Audits  Accountability Driven Leadership – Clear – Bold – Take Good Risks - Disciplined

13 Partnerships  State, Local, and Federal Agencies  Software and Hardware Suppliers  Manager and Developers  Quality Assurance Consultants  IPMA