Christmas 2015 Resourcing August Update

Christmas 2015 Resourcing Goals To deliver an integrated, seamless, end-to-end resourcing and payroll process to meet operational requirements for Christmas 2015 HRS Recruitment Services Development Team – Project Management Dedicated HRS Christmas Casual Helpline Dedicated HRS payroll team and Manager Helpline Central Christmas Administration team HRS field teams running registration events End to End Recruitment through SuccessFactors and Payroll through PSP Dedicated Regional Christmas Coordinators with specialist support teams 2

Christmas 2015 Key Objectives To drive the overall national planning activity To define the National Attraction Strategy Through Ops Directors, HRDs and Workforce Planners teams, deliver robust workforce plans To agree & deliver retention strategies Work with external partners to ensure timely delivery of resource Delivery of E2E payroll service and dedicated telephone helpline service 3

Programme Structure Phase 1: Project Set Up (May - June 2015) Project plan, governance structure, template building Mobilisation of project team, communications plan, project launch Phase 2 : Project Planning (July – September 2015) Mobilisation of support teams, Regional Plans finalised, roles live for applications Phase 3: Execution and Fulfilment (Sept 2015 – Jan 2016) Registration Events, Security Vetting, Pay Workshops, Applicants joined, paid and off boarded. Phase 4: Post implementation review (Jan – Feb 2016) Full Project interrogation Project Set Up Project Planning Execution PIR 4

Outputs from 2014 Attendance lists (Data supplied and timescales) Attraction Strategy (Friends and Family/D2D Activity/ Proposition) Candidate Management (Success Factors) People Plan (Central Team and Regional HRS Support) Project Administration (Success Factors) Registration events (Success Factors) Resource Planning (Agency Orders/Robust Plans/Cyber Days) Casual Interaction (Unit level) 5

Top Risks – Overall Project RisksMitigation 1. Quality of Resource Plan submission Use of known attrition rates/awareness of cyber days/ attendance to planning workshop and deep dive sessions 2. PSC and Outhouse Locations Early agreement required subject to property availability 1, 2 6

Key Dates June 15 – Christmas 2015 Resourcing Project Launch June 22 – Regional Planning Workshops to start July 3 – Submission Documents provided to regions July 20 – Summer Mailer to previous Christmas workers. August 7 – FIRST PLAN DEADLINE (incl. cost centres/pay rates) August 10 – 21 Regional Deep Dive Sessions September 1 – Roles live for applications September 16 – FINAL PLAN DEADLINE September 21 – Registration Events Commence October 5 to 23 – Pay Workshops November 2 – Earliest Start Date January 24 – Casual mass end date 7

Operational Planning Approach Contingenc y CHRISTMAS CASUALS Angard / Agency Regular Usage Overtime and Part Time to Full Time Permanent Staffing Planned and ad-hoc short term agency usage/attrition or waiting list True Christmas Uplift Stable yet flexible Further guidance will be provided at the planning workshops late June/early July

Operational Planning Considerations – what has been applied….. Some Units did not included their Angard numbers in their initial plans despite having a current supply. All pay rates have been reviewed and increased where appropriate. The use of Hubs has opened up the attractive PT shifts to support the attraction of the year old market but many MC’s have maintained an approach of FT, 6 DoW attendances. East has already identified their contingency Agency orders All units have taken into account the need to over offer and have built in the suggested attrition rates All regions attended the deep dive sessions and made adjustments to the plan accordingly 9

Initial Numbers Aug Submission (Revised) RegionActual VacanciesWith Attrition East North West TOTAL:14,93220,270 10

Key Milestones August 2015 Summer Mailer distributed to c14,000 previous casuals All registration event venues now booked for known locations. First draft resourcing plans received but delayed Deep dive sessions completed in all regions All requisitions for known locations built in SuccessFactors Agency Supplier meetings held and some early orders placed Current Angard pools and usage shared with all regions Additional advertising on RM Vehicles agreed Friends and Family campaign launched 10 x Central Admin Team members commenced work Significant volume testing completed on SuccessFactors reporting suite Registration event candidate logs and attendance list templates prepared in readiness for final resource submission 11

Planned Activity for September All job requisitions to be set to live in SuccessFactors Total Jobs / Reed / S1 / facebook and Google activity begins MI Reports to be distributed to all key stakeholders from 25 Sept Invite to registration event scheduler built Registration events begin WC 21 September Final resource plan of locked down numbers due on 16 September Change request process communicated and in place from 21 September Angard orders to be placed Known Agency contingency orders to be placed Hard to Recruit Area strategy to commence including 3m D2D mailers to be distributed Volunteer website to support Registration events launched 12