Parallel Session Interlibrary Lending Workshop Margaret Kennedy David Ong

Outline Libraries Australia Document Delivery- New functionality Enhancements Process Trans Tasman Interlending Issues and problems New Models

Libraries Australia Document Delivery Own Services Work Queues Document Store

Libraries Australia Document Delivery – Own Services Allows ILL staff to create services to requesting libraries Self Management

Libraries Australia Document Delivery – Work Queues Site specific Quick display of requests in a particular status

Libraries Australia Document Delivery – Document Store Additional Functionality Allows electronic documents to be attached to requests More useful for sites which do not have Ariel

Enhancements Process OCLC Pica dependencies EAG report- what we’ve done How to contribute - estform.html

Trans Tasman Interlending Launched March Over 3000 requests in first six months New relationships Review available online

Enhanced requesting Used by 202 Libraries Changes to enable ISO libraries to use enhanced requesting Changes to requests for multi-branch libraries – pickup location can be made mandatory Forms simplified

Issues - More electronic journal services/databases Internet – instant gratification

New Models for “Getting” Current options for individuals – -Internet – Digitised collections, online resources freely accessible – Copies Direct – LA Free Search – through a library (encourage through “Your library”) – Go to a local library to use items – Join a library if need to borrow – Opportunity to market library services? – Buy item through Amazon or another online bookshop – View small amounts online (eg at Amazon)

New models (continued) Are these options enough? Case studies: – Single mother – Farmer Whose responsibility? Issues for libraries