Scottish Citizen Account Smartcard Consortium Sid Bulloch Dundee Discovery Card Manager Chair : SCASC For SCNF – Newcastle 26 October 2004

Mustn’t Grumble

Agenda SCASC……………..  The past  The present  The future

The Past A short history of nearly everything you need to know about SCASC with apologies to Bill Bryson

Project Structure Central/Local government Ministerial Forum Citizen Account/Smartcard Steering Group SRO CRM Project Team Citizen Account Smartcard Group Young Scot Project Library Leisure Applications Transport Application Project School Applications Project Team (Meals, Registration, Proof of Age)

SCASC Membership  Aberdeen  Angus  Dundee  Fife  East Lothian  Mid Lothian  Edinburgh  West Lothian  Inverclyde  West Dunbartonshire  Dumfries & Galloway

SCASC Aims  Multi-application scheme integrated with citizen account  A range of services for joined up government  Savings in the customer journey  Business benefits to the application providers  Policy benefits through better service promotion  Transparent Data Protection policy  Framework for a Scottish one model approach  A sustainable business case

SCASC Card Targets  500,000 using the card for bus travel by May 2005  63,000 school pupils and staff using the card  230,000 using the card to access leisure services  155,000 using the card for library membership

The Present What has been achieved in that foreign land so far to the north beyond the wall of Hadrian wherein men wear skirts and football teams lose with remarkable consistency?

SCASC Achievements  c1000,000 cards issued (Sept 2004)  Shared momentum & motivation  Application working groups  10 authorities using common card structure  Partnering Young Scot & adoption of PASS mark  Two successful reference group meetings  Major transport project initiated  Joint procurements  Migration & Convergence framework being developed  Sustainable business case constructed  Tangible & Intangible benefits being realised

Key collective output and outcome  Practical implementation  Clear agreement on achieving main objective – clustering and migration

The Future Who knows what the future may bring. Or alternatively – “Is there life after cashless catering?”

SCASC Consultant’s Recommendations  Move forward using the 3 current models  Encourage “clustering” with the objective of convergence over time  Include transport applications to encourage take up  Stronger governance and programme management  Encourage the Scottish Executive’s role  Explore charging citizen’s for cards

Scottish Executive Plans “For every action, there is an equal and opposite government programme”

GRO NHS Local Authority CHI CRM Inter Agency Messaging Hub Birth Death Name Change Address Change NHS CR CENSUS GazetteerCitizen A/C National Infrastructure – Life Event Messaging

Customer First (MGF3) Programme Steering Board National Infrastructure Sub-Programme Board Entitlement Card Sub-Programme Board CRMCA Sub-Programme Board DNAS Sub-Programme Board Programme Management Teams (Programme and Project Managers, Theme Leads etc.) Programme Office GOVERNANCE STRUCTURE

Customer First (MGF3) Programme Steering Board National Infrastructure Sub-Programme Board Entitlement Card Sub-Programme Board CRMCA Sub-Programme Board DNAS Sub-Programme Board Programme Team Programme Office GOVERNANCE STRUCTURE Programme Team SCASCSCASC FEFE TRANSPORTTRANSPORT NHSNHS AUTHENTAUTHENT

SCASC’s Role & Remit  Influencing Environment and Practical Changes  Critical Success factors  Sustainability  Scalability  Clustering and migration  Efficiency and Flexibility

Scheme Convergence  Requires a migration route which offers :  Cost effectiveness  Increased usage  Sustainability  Easy ITSO entry  Low redundancy of components  Lowest effort  Lowest action  Opportunities for field testing  Easy entry level for late entrants

Scheme Convergence  Requires action on:  Operating rules and principles  Technical and procedural standards  Technical specifications  Existing facilities audit  Demand for “central” services  Identifying the “end game”  Support for new authorities

Support for joining authorities  Quickplace - Web information resource  “Lead” authority involvement  Working groups  LASSEO (standards) / E-NSCP papers  Workshops  Training  Guidance notes  Project papers  Other contacts