ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו 1

Leading Software developer and integrator for the Israeli call center market Developer of Optimus – the ultimate SMB telephony service management solution for LG-Nortel PBXs Over a decade of experience providing Call Center solutions on various platforms Microsoft Gold Certified Partner / ISV Nortel open developer, Cisco Select Certified Partner ABOUT ASPIRE

Advanced multilingual ACD and centralized telephony service management Developed based on years of experience in the CC market Integration with built-in ipLDK & iPECS features Simple to Install: Installation process about 2 hrs time Based on Microsoft Windows 2003 Server: Robust platform Uses Microsoft SQL Server Express: up to 4GB of data stored Easy-to-Use: Manager training approx. 2 hrs, Agent training approx. 15 minutes. WHAT IS OPTIMUS

OPTIMUS FEATURES Integral database connection Simplified Skill Based Routing IVR Features (caller input) Call Overflow and Inflow options Real-time Displays Historical reports Built-in screen pop-up integration included Integral Recording Option

Queue Management PBX LG-Nortel LDK Zoom in Queue 2 Queue 3 Queue 1 Queue 2 LG-Nortel LDK

Accumulate Queue First in First Out Queue Management PBX LG-Nortel LDK Zoom in Queue 2 LG-Nortel LDK

Database Connection OPTIMUS – Advanced ACD for LG-Nortel PBX Routing by Caller Line Identification Display Every call Gets Priority Level from 1 to 9 High Priority calls bypass 9 1 All agents are busy Routing by customer entered data

Queue Assignment by CLID Queue Assignment by DNIS Customer Service SalesTech Support OPTIMUS – Queue Management

Waiting time Threshold Number of calls in Queue Threshold OPTIMUS – Queue Management 3 Queue Assignment by CLID Queue Assignment by DNIS Customer Service SalesTech Support

OPTIMUS Administrator Settings Customer Service SalesTech Support

ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו 11 Optimus is a web based application, allowing login from anywhere by simply browsing to the Optimus server URL.

All system maintenance and configuration changes can be done via remote access to the Optimus server YOU CAN ADD OR REMOVE AGENTS

ADD OR CHANGE QUEUES

ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו 18 Add groups and associate them with queues and agents

ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו 20 Overflow from queue to queue by various parameters

ONLY INSTALLED ON THE OPTIMUS SERVER, NO INSTALLATION REQUIRED FOR AGENTS PC’S SUPPORT S ALL PHONE MODELS, PC-FREE MODE, TERMINAL SERVER AND NON-MICROSOFT ENVIRONMENTS DOES NOT REQUIRE ADDITIONAL INFRASTRUCTURE INVESTMENTS

23 Agent Screen Real Time Tool Bar Agent Status Screen Pop-up Integration Incoming call

Real Time Screens

Historical reports Export to Excel

Multilingual Fully supports any Windows language Is

Unlimited database connection Screen popup Hardware free Full historical report and real time view suites Web based Unique to LG-Nortel Designed for the SMB market Multilingual Value add against the competition

ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ROAD-MAP 1 ST HALF SIP Optimus IVR Optimus Recording 2nd HALF Optimus V3.0 Predictive Dialer iPECS compatible Optimus V2.0 Optimus V2.3Optimus V3 PBX concatenate compatible

International Optimus customers

ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו ה'/חשון/תשע"ו 31 THANK YOU FOR YOUR ATTENTION