Manager’s Meeting November 16, 2008 Agenda –Clover Hill presentation –Supervalu Loyalty Marketing CMAP Scandown Slotting –Your Turn to Brag –Operations –Store Tour – Middletown Shop ‘n Save

+3.49% YTD

+ 2.97% YTD

+ 5.02% YTD

Shop ‘n Save Save-A-Lot YTD $24.85 YTD $24.59

StoreStore #6/1-6/226/29-7/207/27-8/178/24-9/149/21-10/12 Fairchance , , , Fairmont1233 2, , , , Middletown1234 2, , , , , Mannington , , , Waynesburg1408 1, , , , Cheat Lake1433 2, , , , , Shinnston , , , Walnut Hill1612 2, , , , , South Fairmont2201 1, , , , , Lawrenceville , , Buchannon Total credits received 13, , , , , Scan Down Credits

Waynesburg, Lawrenceville, Walnut Hill, Fairchance & Cheat Lake SalesFeesCommissions% to sales YTD Totals $ 59, $ $ 3, % 9/13-9/20 $ $ 7.90 $ % 9/20-9/27 $ $ 7.90 $ % 9/27-10/4 $ $ % 10/4-10/11 $ 4, $ $ % 10/11-10/18 $ 17, $ $ % 10/18-10/25 $ 12, $ $ % 10/25-11/01 $ 12, $ $ % 11/01-11/08 $ 11, $ $ % Blackhawk Mall Gift Cards

Shop ‘n Save 2 nd Trimester results (57 stores reporting) DeptGross Fees Supplies Net GP SPEH Grocery27.86% 4.00%.71% 23.55% Produce28.88% 1.95%.61% 26.40% Meat26.35%.80% 1.53% 24.02% FF36.28% 6.07%.09% 30.21% Dairy26.29% 3.83%.36% 22.35% Bakery44.24% 2.39% 5.49% 36.36% Deli41.51%.51% 3.16% 37.85% GM/HBC29.07% 9.09%.09% 19.98% Total29.23% 3.12% 1.24% 24.88%

Jamieson Family Markets Total Groc Meat Prod FF Dy Deli Bky HBC Walnut Hill Fairchance Waynesburg Cheat Lake Middletown So. Fairmont Fairmont Mannington Shinnston Combined stores

Recap of Expense Controls Turning off ovens and other equipment when not in use Case cleaning on a monthly schedule Floor crews – time, equipment, materials Eliminating trash liners in offices Bag controls – save one bag per customer results in $80,000 a year in savings Turn down thermostat 2 degrees = 20% savings Keep doors closed Vendor invoices Repairs and maintenance – consolidate repair trips – make sure only authorized and approved vendors are used Reducing turnover Using old supplies

Recap of Expense Controls Uniform use Proper training on new hires – re-train others Box cutters Reduce the number of trucks on slow weeks Watch over grinding in the mornings Code the items in the cooler to make it easier and faster to order Think 6 – items per bag Think potential fraud on mall cards / gift cards / fuel perks etc… Reduce fax machine use Reduce the number of copies of information you receive

Recap of Expense Controls Employee awareness of equipment, cleanliness, general maintenance, costs etc… Trash pick up schedules – automatic or when needed? Winter preparedness - Snow removal, salt, shovels etc… Scratch paper, office supplies

Company News Newest Party Store underway in Altoona PA – to join stores in Morgantown and Johnston Halloween store in Uniontown Mall - in & out Buchannon Shop ‘n Save will close officially December 1 South Fairmont remodel set for January 2009 Fresh Fest – Nov 20 and 21. Save-A-Lots at Walnut Hill and Rosebud set record sales week ending Nov 8 I finally have a home!!!!

Operations - Topics for Discussion Cashier Training – Orientation Process –Key initiative –Follow up on your stores training practives Cleaning Supplies –Watch off the shelf uses Inventory Control –Products –Supplies Orientation Process –Hire hard / Manage Easy –Lisa’s first day

Lisa’s First Day

What New Employees need to Know Immediately.... Employee parking area Rest room location Breakroom location Who is who First-aid area.

Rules and Special Policies Hours of work, time sheets and schedules Punctuality and attendance Safety rules Lunch period and breaks Paydays Absences. Probationary training periods Vacations, insurance, and other benefits Special customs and rules Procedures unique to your department.

How can I Help New Employees fit in With Co-Workers Introduce them to a few of their co-workers Start them out with people you believe are good role models “Buddy” them up with longtime employees, this can effect the way newcomers feel about their jobs.

What Task can I Teach or Assign That They can do Well? They need a “Win” early! Focus them on one task at a time and give them feedback Find a job based on their past experiences Show them how to do it to your standards Once confidence and success is accomplished on a task move on to more complex tasks.

What can I do to Provide them with Something Positive to Talk About That Evening ? Make it a point to see them at the end of their first day Remember their name! Tell them what they did well Discuss how the first day is rough.

Environment for Retention Performance Feedback – Provide both positive and negative Measurement – day reviews – Document how they are doing Recognition – If they meet the standards and maintain them give them recognition...pay...pat on the back.... Starting an employee out right saves you time, money and improves morale. It’s a WIN / WIN for everyone.

Operations - Topics for Discussion Final Approach – addressing the customer should be standard in all stores – 100% of the time –Hello, did you find everything you needed –Do you have your Pump Perks Card AND –Can I interest you in our featured item of the week That’s the process, no exceptions Scan / Pricing Accuracy –Files up to date Backdoor Receiving –Discrepencies – patterns - vendors Halloween Sales Recap –Keep your records up to date and ready for next year

Operations - Topics for Discussion TPR tags – DSD –Vendors are charged for these – please hang them up Substitutions –Customers expect to get what they came for not a substitute –We could lose the trust of our customers and our suppliers Outside Purchases –Limit the number of times we open the door –Reduce the chances of loss –Authorized vendors only –Can you justify the outside purchase

New focus on customer care –“Customer First” our new campaign –Replace PAID stickers –On the name badge –In the breakroom – By the time clocks –Top of Mind 24/ days a year –Point person to ensure we stay focused Operations - Topics for Discussion

Department Meetings - schedule Deli Operations –Approved Vendors –Inventory Control –Inventories –Shrink –Pricing

Next Meeting December 9 Christmas Luncheon Save-A-Lot store manager’s will join us Slide show of Fresh Fest Goals and Objectives for 2009 for your store –Provide 8 major objectives you will focus on for the new year.