Incredibly Simple Front Desk Sales Bringing out the sales person in you

Front Desk Sales Every time that you come in contact with a guest there is an opportunity for outstanding customer service and a potential sale. Today is about enhancing your sales skills and becoming a valuable part of the sales team.

What will I learn?  Front Desk - very important part of sales team  Your impact on top line revenues and bottom line profits  Utilizing your sales skills  Turning objections into revenues  How the sales process relates to you  Checking out and the additional sale

What is my Job? Write down your job description

Your Role in Sales Why is it important to be a sales person?

What is ROI? R_______O_______I_______ How much is that really?

Additional Reservations Average Length of Stay Average Rate Days Per Year Results? Additional Revenue

To be a Better Sales Person I must……  Know my hotel room types  Features & Benefits  Services Offered  Anticipate guest needs  Be a good listener & ask questions  Be a knowledgeable sales person

Sales skills  Speak confidently  Match guest needs to features  Sell Features and Benefits  ASK FOR THE SALE  Ask for leads

Suggestive Selling  When is Suggestive Selling used?  What features can you sell?  Promoting the local area  Have you bought something or spent extra because of suggestive selling?

Up Selling Techniques What is Up selling? What methods are used? Add up Top Down Up selling Alternatives

What is my Job? What is your job description?

What I learned today  My job description  My role in sales  ROI  Features & Benefits  Sales Skills  Sales techniques  Ask for the sale