Creating a Great Workplace Henry Stewart Chief Executive.

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Presentation transcript:

Creating a Great Workplace Henry Stewart Chief Executive

Best for Customer Service in UK 2002: Nationwide Building Society 2003: Happy 2004: First Direct

Happy 2006: Winner, Impact on Society (Small business)

UK Best Workplace 2007: No. 2 (Financial Times, 2/5/07)

Key elements of great management?

When did you work at your best?

Maslow’s Hierarchy of Needs Safety Physical Needs: Eat, Sleep

Maslow’s Hierarchy of Needs Self -actualisation Self-esteem Belonging Safety Physical Needs: Eat, Sleep

Pyramid of Management Needs Trust Freedom Valued, Supported Reward Communication

Great management is about …

Great management is about getting out of the way

Pre Approved

PrinciplesTargets Job Ownership Feedback Support Job Ownership Model

People work best when they feel good about themselves

Celebrate Mistakes !

I’ve learned so much from my mistakes … I’m thinking of making a few more

Hire Nice People & Treat Them Well

Who would you recruit?

Work/ Life Balance

It’s not about you!

People should be chosen to manage people …

On the basis of how good they are at managing people

Why do people leave their jobs ?

Roles of Management Strategy Decision Making Supporting Challenging Nurturing

Role A Strategy Decision Making Role B Supporting Challenging Nurturing

One thing I like about these ideas

One thing I will do next week...

What would your organisation be like if everybody was completely trusted?

Real Benefits: 2,000 Waiting

Henry Stewart