Seminars on Academic Computing University Executive Seminar The Staff Cast in Stone By Table Five Consultants, LLP

The Challenge College needs to reorganize Information Technology and Library Services Independent past organizations, that at one time reported to different places, now report to a new leader

The Challenge Stable workforce with excessive job security, few incentives, and little energy for change No sense of customer service Loyal to the institution No one loses their job Institution operates on an old strategic plan and have agreed to continue to follow it for 5 more years (will begin new planning process soon)

SWOT Strengths Lots of people; some with talent; a few ‘stars’ Beautiful Environment Good funding Great faculty Great students Good relationship with Human Resources New Library/IT facility coming online in 2 years Staff assistance with organizational effectiveness

SWOT Weaknesses Far from civilization Hard to recruit Staff Issues –have never had other work experiences –skills not current –lack communication skills –do not know how to be inclusive –middle of career, therefore no one retiring soon, no one wants to leave “No one gets ‘laid off’”

SWOT Opportunities New leadership Expectation of new organization (can make sweeping changes) IT Strategic Plan complete in October Soon to be new institutional strategic plan Key “stars”

SWOT Threats Technology changes constantly (how to keep up with skill level) Fear of layoffs –Leadership will support the sense of community (“No Layoffs”) Staff are entrenched and have driven off multiple past IT leaders What is the down side of doing nothing?

Solutions Strategy –Carrying out the IT strategic plan (staff helped define) Customer Service that is proactive Develop of reputation that IT is the expert Contribute to the unique sense of community and lifelong learning Provide excellent resources and tools to support T&L –Redefine roles to meet this new direction –Accelerate timeline

Solutions Tactics –Career ladders –Bonuses/incentives Identify and implement staff development to get the skills –Job descriptions –Identifying skills within existing staff who may have or have desire to get these skills to fit the roles –Team building activities Break down barriers Build trust between

Measurement Sense of comfort using technology Know where to go They get the support Staff feel safe in a technical world IT Strategic Plan is achieved Measured by constituents approval of services