Working Effectively: Best Practices for Real Estate Project Management WisDOT Real Estate Training Conference Presenter: Jessie Prien May 14, 2013

RE Project Management Team Define real estate needs during project scoping Recognize potential problems and complex acquisitions Identify possible solutions Necessitate all real estate law/code/policy requirements Know your available resources and how many will be required Start developing your Real Estate Team “The first problem of communication is getting people's attention” 2

Project Kick Off Meeting Meeting Discussions Include: Project Plan and Profile Complex Acquisitions Access Modifications Associated Timelines Community Concerns Address All Outstanding Questions “Individual commitment to a group effort -- that is what makes a team work” 3

LEAD RE Leads should clearly define their expectations and processes Scope of Work Submittals and Notifications Revocable Occupancy Permits Encroachment Letters Objective Appraisal Reviews Asbestos Testing Administrative Revisions Contact with non-RE Key Players READS Data Entry Project Status Updates Expectations “We may be magicians, but we can’t read minds” 4

UNDERSTAND "Difficulties increase the nearer we approach our goal“ Act don’t React Don’t hide issue Discuss complications immediately with project RE Lead Propose possible solutions Document all events "It is well to give when asked, but it is better to give unasked, through understanding" 5

 Property owners must receive a letter of notification before acquisition staking begins  Appraisals and nominal values cannot be completed until acquisition area is staked  A “Landowner’s Rights” Brochure must be provided  Appraisers, Relocation Specialists and Fixture Appraisers  Approved DSR and Recorded Plat before appraisal approvals  JO process and associated timelines Specific tasks must be completed before others can begin "The less people know, the more they yell" COORDINATION 6

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Consultant Intro Landowner Brochure Survey Notification Survey Contact Owner Information Acquisition Contact 8

RE Project Management Team Summary DefineRecognizeIdentifyNecessitateKnow ResourcesStart LeadUnderstandCoordinationCommunicate 9