Washington Health Benefit Exchange Outreach Technical Advisory Committee December 12, 2014

Meeting Protocol ▪ Open public meeting ▪ Callers are in listen-only mode ▪ Participation limited to Outreach TAC Members ▪ Public comment period at end of meeting ▪ GotoWebinar ▪ Chat feature ▪ Raise your hand ▪ We will unmute committee members (please mute your own phone) 2

Agenda 3 Welcome and HBE Update Washington Healthplanfinder Business Update Discussion – Outreach All Hands on Deck Enrollment Event HBE-Partner Communications

4 Outreach Technical Advisory Committee Membership Eric EarlingPremera Carrie GloverWithin Reach Julie Severson thanks and good-bye! Neighborhood House Matthew McColmOffice of Raul Martinez Farmers Insurance Robin HillearyModa Health Sally MildrenCoordinated Care Courtney NormandPlanned Parenthood Votes Northwest Patricia GepertWash. Association of Community and Migrant Health Centers Brittany JonesCowlitz Indian Tribal Health Clinic Jaelen Pace new! Volunteers of America Suzanne PakCornerstone Medical Services Dr. James PoloMary Bridge Children’s Healthcare Mary WoodHealth Care Authority

HBE Updates – November Board Meeting Many thanks to Suzanne Pak and Robin Hilleary for representing Outreach TAC! 5 Suzanne Pak Cornerstone Medical Services Robin Hilleary Moda Health Services

HBE Updates – Enrollment Update QHP Auto-Renew ▪ No action required (continue paying) Tax Credit Miscalculation ▪ Multi-year (2014 and 2015) enrollment options ▪ Eligibility Service ▪ Data fixes until code fix is implemented QHP enrollment cancellations ▪ Cancelled enrollment and payment for January 1 enrollments ▪ Outreach under way – 60% have re-enrolled IT System Architecture and Code Review 6

Medicaid Renewals 7 62% auto- renew rate for December renewals

HBE Updates - Budget ▪ No-Cost Extension across HBE programs ▪ Supplemental Grant Requests ▪ Level 1 - Development/Implementation through 2015 (Mobile App, website improvements) ▪ Level 2 - Operations through summer 2015 (Call Center, IPA) ▪ 2015 HBE State Operating Budget ▪ HBE Leadership meeting with various Legislative Committees ▪ Budget request submitted with HCA package ▪ HBE spending limit imposed by the Legislature ▪ Governor’s Budget expected December 18 8

HBE Updates - Operations ▪ Call Center ▪ 500 CSRs ▪ 8,000 to 10,000 calls per day (capacity 7,500) ▪ 2-3 minute wait ▪ Appointments for Navigators, Brokers ▪ Navigators/Brokers ▪ Navigators completing 2015 Recertification Exam ▪ January release v2.1 ▪ Release summary ▪ Pre-eligibility verification 9

Marketing & Outreach Update ▪ TV Advertising Launch ▪ Live Nation Engagement ▪ Univision Partnership ▪ Enrollment Events ▪ Reviewing additional mall tour dates in Jan. and Feb. ▪ Small business events on Dec. 4 and Dec. 10 ▪ 50 community events have already taken place ▪ KING 5 Health Literacy Partnership ▪ knowyourplan.org ▪ HBE Materials roll-out 10

Coming soon… ▪ HBE required to send IRS tax form 1095 to anyone receiving a tax credit by January 31, 2015 ▪ Consumers file with tax return ▪ Must submit long form (no EZ forms) ▪ Policy Team is clarifying and understanding IRS and HBE requirements ▪ Consumer information and resources under development ▪ IPA/Broker communication/training ▪ FAQ ▪ Referral resources for tax assistance ▪ Discussion/Input – Partner Needs related to tax filing obligations 11

Coming soon… ▪ HBE required to send IRS tax form 1095 to anyone receiving a tax credit by January 31, 2015 ▪ Consumers file with tax return ▪ Must submit long form (no EZ forms) ▪ Policy Team is clarifying and understanding IRS and HBE requirements ▪ Consumer information and resources under development ▪ IPA/Broker communication/training ▪ FAQ ▪ Referral resources for tax assistance ▪ Discussion/Input – Partner Needs related to tax filing obligations 12

Washington Health Benefit Exchange W ASHINGTON H EALTHPLANFINDER B USINESS U PDATE Kristi Stickland

Let’s Talk Business 14 ▪ More than 1,500 employer accounts created in Washington Healthplanfinder Business ▪ 73 Total Completed Applications – Link Sent to Employees ▪ Seattle Small Business Enrollment Event- Dec. 4 th ▪ 20 employers ▪ 7 event partners ▪ Vancouver Small Business Enrollment Event- Dec 10 th ▪ 6 employers ▪ 5 event partners ▪ Additional events being planned for Spokane, Bellingham, Yakima, Tri-Cities and Tacoma

New Outreach Tools and Partnerships 15 ▪ New Fact sheets ▪ Part-time and Seasonal employees ▪ Financial professionals ▪ Human Resources professionals ▪ No employer-sponsored coverage ▪ New Twitter hashtag #Wabizhealth ▪ Partnerships ▪ Puget Sound Business Journal ▪ Office of Minority and Women’s Business Enterprises

Washington Health Benefit Exchange A LL H ANDS ON D ECK E VENTS Kristi Stickland

All Hands on Deck Events 17 ▪ Statewide enrollment event blitz ▪ Jan. 31st- Feb. 1 st ▪ Events will be held at malls, libraries or other public locations ▪ Staffed by Navigators and Brokers ▪ Offering renewal and enrollment assistance ▪ Tax prep information and assistance may also be available ▪ Serving individuals and small business employers ▪ Outreach materials will be available ▪ More info coming soon!!! Ideas, thoughts??

Discussion - Communicating with HBE Partners 1.As a partner, how well is HBE meeting your needs in terms of communicating the information you need to facilitate enrollment? 2.What types of information are most helpful or would be most helpful? 3.What are the best methods of communicating with partners? 4.What other suggestions or advice do you have 18

HBE Meetings Health Equity TACDecember 161 pm – 2:30 pm HBE Board MeetingDecember 189 am- 3 pm Tribal Advisory CommitteeDecember 192 pm – 4 pm Dental Plan TACJanuary 51 pm – 3 pm Outreach TACJanuary 91 pm – 2:30 pm 19 More listed on Corporate site News Center – Meetings and Events

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