Global business trends which could be supported by SharePoint 2010

Some basic concepts The internet is turning the way we work upside down »Centralisation and co ordination used to be the role of management, now it is the people who are self organising »Jeff Howe Emergence "the arising of novel and coherent structures, patterns and properties during the process of self-organization in complex systems". »Jeffery Goldstein Adelphi University It’s not about tech capital, it’s about social capital »Technology doesn’t become interesting until its boring »Clay Shirky »It is the end of business as-usual »Brian Solis

PublicationCollaborationBusiness ProcessSearch Content is personalised to the user. Content is shared across multiple functions and systems without duplication. Content creation Collaboration occurs outside the firewall – i.e. with external contributors. Crowdsourcing Edit workflows to adapt them to changing business needs. Users have visibility into process efficiency & can provide feedback into process improvements. Workflows incorporate external users. Social media improvement Users understand relationship of tagging to search results. Findability Copyright 2011 Sadalit Van Buren SharePoint 2010 Maturity Model

People and Communities Composites and Applications IntegrationInsight Users can edit certain profile data. MySites templates are customised. Communities extend to external participants. Game mechanics and community engagement Forms connect with LOB data. New capabilities & requirements are surfaced & integrated into downstream capabilities. Mashups and BI External data (partner/supplier or industry) is integrated with SP. Data visualisation Analytics and trending are employed. Forecasting and insights Copyright 2011 Sadalit Van Buren SharePoint 2010 Maturity Model

Crowdsourcing »When a company takes a job performed by employees and outsources it through an open call to undefined crowds through the internet »Companies become partners in product and content development and selection

5 Industry trends in innovation Distributed co-creation moves into the mainstream. Making the network the organisation. Collaboration at scale. The age of the multisided business model. Innovating from the bottom of the pyramid.

Game mechanics:innovation systems Capture idea Rate idea Add to idea (Collaborate) Enhance idea through comments Rate comments Enhance Reputation - Weighted crowdsourcing Add to idea through uploading documents Move idea through stage gates Invest in or trade idea on idea stock exchange Enhance virtual wealth on the system Move to project and Implement Measure success of idea Reward Cash out or retain top position on leader board General ideas or campaigns StrategyValue

Challenge Home Challenge Idea List CEO Welcome Message Challenge Details Challenge Owner Top Ideas Challenge Award Post Ideas

Community Portal Community Information Challeng e List Top Ideas Community Ideas Community Owner Community Users Dashboard Post Idea Community Investments Community Documents

Networked economy 3 Megawaves Focus on the individual Tension between the individual and the collective Collective experience becomes predominant over the human experience »Jay van Zyl Abstractification Communication is one to one Writing and currency – one to many Digitisation – many to many »Digital Bridges

It’s all about networks Everyone can broadcast and people can »talk back and »talk to each other and »mobilise and »create Metcalfe's law states that the value of a network is proportional to the square of the number of connected users of the system (n 2 )

Big data

Social media the ecosystem Company

Stock prices & social media Could social media following be a reliable indicator of the health of a company's stock? Arthur O’Connor, a doctoral student at Pace University

4 Media revolutions 1 to many 1 to 1 1 to many Many to many Clay Shirky

Everything is becoming digitised Everything is migrating to the internet »All in the same place as the groups and conversations »Internet and intranets are no longer just a source of information »It is a site of co-ordination; and »Content creation; and »Conversation

Finding things Not information overload but failure to filter

Kate Elphick Thank you Veronique Palmer