Staffing Strategies Kelly Youngkrantz Recruitment and Retention

 Walking Peru: ◦ Recreational tourism company focused on a differentiated business strategy ◦ Recognized growing tourism industry in Peru and found competitive edge with activities ◦ Beginning with Airwalk hang-gliding excursions guided by flight instructors and assistants  Hang-Gliding Flight Instructors: ◦ Must have completed hang-gliding program at European school ◦ Critical to the success of Walking Peru’s excursions and safety of customers

Walking Peru’s staffing strategies are critical to the success of hiring and retention high quality employees  Elements of Staffing Process: ◦ Job Analysis ◦ Sourcing and Recruiting ◦ Assessment Plan ◦ Selection Process ◦ Onboarding and Socializing Strategy ◦ Evaluating Success of Staffing Plan

 Flight Instructor Responsibilities: ◦ Guide customers through entire Airwalk experience ◦ Follow safety precautions ◦ Communicate safety steps to customers ◦ Consistently test flight equipment ◦ Guide the tour process with information on Peru’s attractions

 Necessary Qualifications: ◦ Completed hang-gliding program at European school and obtained certification ◦ Knowledge of safety and equipment used during hang-gliding process ◦ Experience hang-gliding and tandem flying ◦ Ability to maneuver hang-glider ◦ Ability to quickly and effectively react in emergency situations  Desired Qualifications: ◦ Knowledge of Peru’s attractions and natural landmarks ◦ Ability to communicate well and identify with diverse customers ◦ Ability to innovate and suggest creative ideas for Walking Peru ◦ High passion for flying

 External Sourcing Strategies: ◦ Job fairs (at school and surrounding establishments) ◦ Advertisements on Walking Peru career website ◦ Advertisements on major internet job boards  Include initial screening assessment ◦ Attend hang-gliding schools and communicate openings to generate interest *Continually evaluate sourcing and recruiting efforts and change as necessary

Which candidates will be a good fit and which will qualify?  Assessment Methods: ◦ Weighted application forms  Followed by quick telephone screening call ◦ Cognitive ability test  Tests logic and perceptual abilities of candidates ◦ Physical abilities test  Tests physical capability of carrying out job ◦ Job knowledge tests  Tests whether candidate possesses required knowledge ◦ Structured interview process  Include behavioral questions ◦ Job simulations  Evaluate demonstration of hang-gliding ◦ Background checks and drug testing  Employment contingent upon passing these tests  Crucial to providing safe experience for customers *Evaluate assessment methods periodically to determine effectiveness of each test

 Compensatory Approach: ◦ Which applicants have most attractive scores ◦ Possible to compensate high scores on more critical tests for low scores on less important outcomes  Quickly and efficiently contact top performers ◦ Lessen chance they will be lost to competitors or disinterest  Hiring Decisions: ◦ Operations Zone Heads involved  Flight instructors report to this position ◦ Line Supervisor involved  Continually assess and evaluates performance of flight instructors ◦ Human Resource Director knowledge required  Inform of employment regulations and laws

Ultimate Goal: Assist new hires in feeling comfortable and confident with their new position  Orienting: ◦ Familiarizing employees with company’s practices and culture ◦ Completing mandatory employment paperwork ◦ Touring facilities  Socializing: ◦ Incorporating norms and values from all at Walking Peru directly to new hires ◦ Assisting in understanding and adapting to company policies and procedures

*Crucial step in the staffing process*  Evaluate methods along the way to determine effectiveness ◦ Manage these steps and change as necessary  Track progress and keep detailed evaluation forms  Receive feedback after flight instructors’ 6-month contracts expire ◦ Questionnaire regarding opinions of entire staffing process  Measure: ◦ Turnover rates ◦ Successful hires from which recruits and methods

 Completion of staffing strategy is a significant factor assisting in the success of high-quality hires committed to carrying out the company’s business strategy.  Each step of the process must be thoroughly described and continually evaluated to measure success and determine whether any changes or additions must be made.