C HAIN OF COMMAND /L INE MANAGER AND F ORMAL /I NFORMAL GROUPS By Hannah Williams, Pujah Shan and Ysabelle Hough

C HAIN OF COMMAND Chain of command is the order in which authority and power in an organisation is wielded and delegated from top management to every employee at every level of the organisation. It is a typical pyramid shape, at each stage in the chain, one person has a number of workers directly under them, within their span of control. This person is directly responsible for a group of workers is called their line manager!

F ORMAL /I NFORMAL GROUPS Formal – Formal groups are created by the organisation and are intentionally designed to direct members. Examples of Formal groups: Board of directors, Committees, Departments (In school) – Teachers planning and setting up a meeting in the staff room to talk about an important matter Informal – Informal groups develop naturally amongst organisations personnel without any direction from the management Examples of Informal groups: (In school) – Teachers just meeting up to discuss something, not planned

D OES S AINSBURY ’ S HAVE THESE ? Sainsbury’s does have Formal Groups in their business, some examples of these are: Board of directors meetings, Operating board meetings, Committees meetings Sainsbury’s chain of command, consists of a tall hierarchical structure because it is a large business.

D OES T HORPE P ARK HAVE THESE ? Thorpe Park does have Formal groups in their business, some examples of these are: Customer service meetings, Engineering meetings