Chapter 181 Organizational Change and Stress Management.

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Presentation transcript:

Chapter 181 Organizational Change and Stress Management

2 Forces For Change Workforce Competition WorldPoliticsTechnology SocialTrendsEconomicShocks

Chapter 183 Managing Planned Change First-OrderChangeFirst-OrderChange IncrementalIncremental LinearLinear ContinuousContinuous Second-OrderChangeSecond-OrderChange MultilevelMultilevel RadicalRadical DiscontinuousDiscontinuous

Chapter 184 What Can Change Agents Change? Physical Setting Structure People Technology

Chapter 185 Resistance to Change Selective Information Processing Fear of the Unknown Force of Habit Need for Security Economic Factors Individual

Chapter 186 Resistance to Change Organizational Threat to Existing Relationships Threat to Existing Allocations Structural Inertia Limited Focus of Change Threat to Expertise Group Inertia

Chapter 187 Education and Communication CommunicationParticipationParticipation NegotiationNegotiationFacilitation and Support Facilitation CoercionCoercionManipulation and Cooptation Manipulation Overcoming Resistance to Change Overcoming

Chapter 188 Action Research Process One:DiagnosisOne:Diagnosis Two:AnalysisTwo:Analysis Three:FeedbackThree:Feedback Four:ActionFour:Action Five:EvaluationFive:Evaluation

Chapter 189 Organizational Development Respect for people Trust and support Power equalization Confrontation Participation

Chapter 1810 Five OD Interventions Intergroup development Process consultation Sensitivity training Survey feedback Team building

Chapter 1811 uDuDefinitions uAuAdvantages uCuCharacteristics What Is a Learning Organization?