Veterinary Practice Management

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Presentation transcript:

Veterinary Practice Management Brian Wright MBA CMgr CVPM Veterinary Practice Management Association

Why me? Science based Biochemistry – clinical/research Administrative load Further qualifications Professional manager

Veterinary Practice Meet George Recently qualified vet Set up his own practice

Successful Veterinary Practice George was good Well-liked Competent Healthy pets Happy clients George was happy

Veterinary Business

Who runs the Practice? George is a vet George wants to vet George is happy vetting George needs a Practice/Business Manager

The role of the Manager Personnel Marketing Finance Compliance Strategy

Personnel Recruitment Staff Handbook Staff Contracts Induction Managing expectations Skill mix – existing & required Induction Reporting lines Training short & long term Appraisal Motivation Team Building Staff Handbook Protocols SOPs Staff Contracts Disciplinary Grievance Job Descriptions Health & Safety WTD CPD Development Recording

Marketing Image Practice Brochure Literature Website Client Bonding Advertising

Finance Turnover Budget Expenditure Investment Price review Benchmarking Investment Borrowing Capital Return Budget Monitor & Review Expenditure Overheads Supplier Contracts Bank/credit charges

Compliance Statutory Requirements Health & Safety Ethical considerations RCVS Guide to Professional Conduct Practice Standards Clinical Audit

Strategy Vision & Mission Future Growth & Direction Service Provision Utilisation of Resources Physical and Human Business Planning Competition

Careers in Practice Management Veterinary Practice Private Corporate Academia Vet Schools Business Units Charities and NFPOs Consultancy Veterinary Industry

Veterinary Industry

Pfizer Business Consultants Purdue University European School of Management “Experts” from across Europe 18 months intensive training Launched “Vet Support +” in March 2010 Range of “products” to vet practices

Person Specification for a Manager Knowledge of business/management Year 2 Enterprise module Further qualification Knowledge of the veterinary environment Culture Insular

Further Qualification Business/Management degree, diploma, certificate, award, etc Veterinary Practice Administration Certificate (VPAC) Certificate in Veterinary Practice Management (CVPM)

Questions?