Copyright © 2008, Solbourne Confidential Accelerate Training: UPK with Oracle’s E-Business Suite A Glimpse into a Large Public Transit Agency’s UPK Solution Terri Oltman, Education Consultant NorCal OAUG January 17th, 2008

2 Copyright © 2008, Solbourne Confidential Accelerate Training - Agenda About Solbourne Business Case UPK Solution UPK Results Questions

3 Copyright © 2008, Solbourne Confidential About Solbourne National Consulting Firm Headquartered in Boulder, CO Over 130 Employees Oracle Applications Focused Since 1994 Oracle Certified Advantage Partner – Highest Level Over 260 Oracle Applications Projects – Commercial and Public Sector

4 Copyright © 2008, Solbourne Confidential A Complete Documentation/e-Learning Solution

5 Copyright © 2008, Solbourne Confidential Business Case Operates the largest toll road in the United States with over 600 miles Upgrading a 25 year old legacy system with over 30 different home grown applications into Oracle’s EBS Implementing15 + modules including financials, technical and procurement tracks Over 300 employees in 5 different locations dispersed throughout the state

6 Copyright © 2008, Solbourne Confidential Business Case EBS Modules to be implemented at the Transit Agency: General Ledger Cash Management Accounts Receivable Accounts Payable Fixed Assets Purchasing iProcurement Sourcing iSupplier Portal Inventory Project Costing Grants Management Enterprise Asset Management (Fleet) Daily Business Intelligence for Financials Oracle Portal with Single Sign-On and Active Directory integration

7 Copyright © 2008, Solbourne Confidential Business Case Project Objectives To streamline the Transit Agency‘s core administrative and financial processes using package-based process reengineering in conjunction with the implementation of the Oracle E-Business Suite To train end users quickly and consistently To document training completion To provide ongoing ERP training support

8 Copyright © 2008, Solbourne Confidential The UPK Solution The Transit Agency partnered with Solbourne for the implementation project. The Transit Agency used UPK along with Solbourne’s existing business process documentation to streamline the implementation cycle and produce end user training materials. The Transit Agency used UPK to create documentation, job aids and test scripts to support the implementation project.

9 Copyright © 2008, Solbourne Confidential About UPK UPK Developer  Synchronized software platform for creating and customizing training and documentation content.  Recording technology that enables single source content creation by doing the task in the Oracle application.

10 Copyright © 2008, Solbourne Confidential UPK Deployment Deliverables Business Process Documents Test Scripts Instructor Guides User Guides Job Aids Four Modes of e-Learning – See It, Try It, Know It, Do It (UPK Player)

11 Copyright © 2008, Solbourne Confidential UPK Implementation Lifecycle

12 Copyright © 2008, Solbourne Confidential UPK Results 50% reduction in time to create training documents Large library of baseline materials created quickly: over 500 topics in 15 different modules used at the Agency Documents stored in a single-source location Single source documents used to publish documentation, test scripts, user guides, and classroom training plans Successful context sensitive help file integration with EBS = Ongoing application training support Usage Tracking deployed to track training completion

13 Copyright © 2008, Solbourne Confidential Context Sensitive UPK Help

14 Copyright © 2008, Solbourne Confidential UPK Usage Tracking

15 Copyright © 2008, Solbourne Confidential Contact Us Key contact information: Terri Oltman, Education Consultant (303) Kevin Burgess, Account Manager For more information